SOURCE: Parature

May 02, 2005 09:29 ET

Passport Health Communications, Inc. Selects Parature's Customer Support Solution Over KnowledgeBase.net

MCLEAN, VA -- (MARKET WIRE) -- May 2, 2005 -- Parature, the leading provider of award winning, on demand customer support software, announced today that Passport Health Communications, Inc., providers of leading healthcare information technology, has selected Parature's Customer Support Solution. Having utilized an in-house solution, Passport Health ran into scalability and maintenance issues. After an extensive evaluation process, Passport Health selected Parature over KnowledgeBase.net for their ease of use, competitive pricing and quick implementation.

Prior to Parature, Passport Health implemented a home grown solution, which offered their customers a website of frequently asked questions for each of their products. "With our previous solution we had to continuously update well over 120 pages worth of support information," stated David Fox, Vice President of Customer and Technical Support. "With Parature, we can match the look and feel of our support portal to that of our website, and effectively communicate changes to our products through their robust knowledge base."

Delivered as a hosted service, Parature's Customer Support Solution enables companies to rapidly add information to their websites without putting additional burdens on their in-house writers and IT team. "Parature invested the time to listen to our needs and helped us understand how we could benefit from utilizing their solution; rather than trying to just sell us," concluded Fox.

"Parature strives to identify the needs of our clients," said Duke Chung, CEO at Parature. "Our solution and delivery model eliminates lengthy implementations, high maintenance costs and unnecessary complexity, making our award winning solution the best of class in today's marketplace."

About Parature

Parature, the leader of online support software, enables companies to improve their internal and external support, while reducing costs. Through its suite of modules, Parature allows companies to provide critical self-servicing information on a 24x7 basis via the web, resulting in reduction of inbound support load and therefore reducing support costs. Continually growing, Parature serves industry leaders such as Hewlett-Packard, Rothschild and Florida State University. Headquartered in McLean, Virginia, Parature can be found on the Web at www.parature.com.

For more information on the full features available in the Professional and Enterprise editions, or to sign up for the free 30-day trial of the Professional Edition, please visit www.parature.com/paramatrix.aspx.

About Passport Health Communications, Inc.

With insurance information on over 175 million covered lives, Passport Health Communications, Inc. is focused on delivering innovative, transaction-based healthcare solutions that help providers manage the balance between patient access, quality of care and getting paid. Passport's real-time solutions help providers maximize their revenue cycle performance by reducing denied claims and their related write-offs. With the addition of Healthworks, Passport will grow to over 1,200 hospital customers and 1,500 large physician groups. Passport's website is www.passporthealth.com.

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