SOURCE: Pharmacy Benefit Management Institute

Pharmacy Benefit Management Institute

September 13, 2011 10:30 ET

PBMI's 2011 PBM Customer Satisfaction Survey Now Online

Pharmacy Benefit Management Institute's 16th Research Study

PLANO, TX--(Marketwire - Sep 13, 2011) - Fielding begins today on the industry's leading survey of employer satisfaction with pharmacy benefit managers (PBMs). This marks the 16th year that the Pharmacy Benefit Management Institute (PBMI) has conducted this study.

The 2011 PBM Customer Satisfaction survey asks employers, union groups and health plans to rate their PBMs on overall performance, nine service dimensions, 20 specific PBM functions and 11 specialty management functions. Ratings address service functions in several areas including administration, pharmacy network, clinical programs, member websites, management reporting, and Medicare Part D offerings.

Results of the survey will be published in PBMI's 2011 PBM Customer Satisfaction Report, widely recognized for providing valuable information to benefit executives who research, select and manage PBM services. The report will continue to feature trend information about individual PBM performance and provide insights on the PBM services that have the greatest potential impact on improving customer satisfaction.

Employers can participate in the online survey by contacting Julie Blackman at for log-on credentials. The person responsible for managing the organization's PBM relationship should complete the survey. Respondents receive an online free survey report and a chance to win a complimentary registration and lodging for PBMI's 17th Annual Drug Benefit Conference to be held February 22-24, 2012 in Scottsdale, Arizona.

About PBMI
The Pharmacy Benefit Management Institute provides research and education to help health care benefit executives work effectively with their pharmacy benefit managers to improve the design and management of drug benefit programs. Learn more at

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