September 04, 2012 09:00 ET

Peabody Hotels Expands Relationship With Infor to Deliver Exceptional Guest Service

Infor HMS to Help Unify Processes, Maximize Revenue and Improve Efficiency for Recognized Industry Leader

NEW YORK, NY--(Marketwire - Sep 4, 2012) - Infor, a leading provider of business application software serving more than 70,000 customers, today announced that Peabody Hotels has selected Infor HMS to automate functions across its multiple properties. Enabled with Infor10 ION technology, Infor HMS is a specialized, multi-departmental application for the hospitality industry that integrates front-office and on-property technology to help customers better manage room availability, dynamic pricing, and guest profiles in order to boost profitability and maintain a competitive edge. Through this centralized look at performance, Peabody Hotels can track guest preferences, simplify reservations and provide consistent quality and services.

News Points

  • Peabody Hotels, an existing Infor customer, decided to expand the relationship because of Infor's superior expertise in the hospitality industry and dependable support staff. Infor HMS unifies multiple hotel functions into a single application, allowing Peabody Hotels to consolidate information on the performance of multiple properties, create customized reports and ultimately make better forecasts and business decisions.
  • The innovative functionality of Infor HMS will automate several processes that previously required manual entry, enabling Peabody Hotels associates to focus more time on guests -- saving the property both time and money.
  • Infor10 ION Workspace provides a consumer-grade user experience and system navigation that helps speed hotel processes. Peabody Hotels will benefit from the application's extensive flexibility and customization potential, which allows Peabody Hotels to deploy a wider variety of configurations to better suit its needs.
  • The Peabody Hotels plan to eventually utilize the mobile Infor HMS Check-In application to further personalize the guest experience by empowering associates with the real-time information necessary to provide enhanced service from anywhere in the hotel. The concierge can use the application to provide a more personalized recommendation to view local attractions and associates can quickly post charges to the guest folio, print folios and view notes right from the application, to improve their guests' check-out experience.

Peabody Hotels Quote
"The guest is at the center of our operations and we needed to implement a software system that would give us real-time information to make that experience as personalized as possible," said Barb Bowden, general manager of The Peabody Orlando and corporate director of revenue management for the Peabody Hotels. "Infor HMS was the clear choice because of its ability to unify hotel functions like guest profiles and in-house services all within a single application, providing our associates with critical tools to deliver the best possible services."

Infor Quote
"In order to be successful in this competitive market, hoteliers need to have direct access to information from every area of the business in real-time," said Stewart Applbaum, SVP and general manager, hospitality, Infor. "Our Infor Hospitality Suite not only provides executives and staff with critical data, but helps our customers quickly adapt to changing consumer expectations and demands in order to improve guest service and drive additional sales."

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About The Peabody Orlando
The Peabody Orlando, opened in November 1986, is a staple in the Orlando-area convention and tourism industry and famous for its Peabody Ducks. The hotel has received the prestigious Forbes Travel Guide Four Star rating for 23 consecutive years. Located directly across from and adjacent to the Orange County Convention Center and in the heart of the International Drive entertainment district, The Peabody Orlando currently offers 1,641 ultra-luxurious guestrooms, 300,000 total square feet of state-of-the-art, flexible function space, a 22,000-square-foot, full-service spa, salon and fitness center and ten delectable dining and entertainment options. Peabody Hotels, comprising The Peabody Orlando, The Peabody Memphis and The Peabody Little Rock (all Forbes Travel Guide Four Star rated hotels) is a division within the portfolio Peabody Hotel Group of Memphis, Tennessee. To learn more, please visit

About Infor
Infor is the world's third-largest supplier of enterprise applications and services, helping more than 70,000 large and mid-size companies improve operations and drive growth across numerous industry sectors. To learn more about Infor, please visit