June 13, 2006 07:45 ET

Peerflix Selects eGain OnDemand™ to Provide Scalable 24x7 Multichannel Customer Service to Its Rapidly Growing Member Base

The Leading DVD Trading Site Chooses On-Demand Version of eGain's Customer Interaction Hub Software to Provide Unified Customer Service Across Email, Chat and Web Self-Service

MOUNTAIN VIEW, CA -- (MARKET WIRE) -- June 13, 2006 -- eGain Communications Corporation (OTCBB: EGAN), provider of the industry's top-rated* customer service and contact center software for in-house or on-demand deployment, announced today that Peerflix, the leading peer-to-peer network for legally trading DVDs, has chosen eGain OnDemand™ to provide reliable and scalable multichannel customer service on a 24x7 basis to its rapidly growing customer base in North America.

Peerflix offers a peer-to-peer online trading platform for physical media. In its first application, the system allows users to trade DVDs across a large, distributed network, keeping their DVD collection dynamic and fresh. Peerflix itself carries no inventory and does not participate in the transaction: it simply matches people and products while optimizing for trade speed, frequency, and geography. The company passes cost savings from its low overhead directly to customers by only charging $0.99 for each trade facilitated by its system. Since its 2004 launch, Peerflix has been steadily building its customer base and site inventory and today is the leading online destination for DVD owners to trade their DVDs online.

Looking to upgrade its current eService system to match its business growth, Peerflix looked at several alternatives in the market. The company chose eGain due to its best-of-breed functionality, ease of use, scalability, easy configurability and track record in delivering on-demand solutions.

"We are committed to providing second-to-none customer service experience to members of our network," said Rob Ellis, Business Operations Manager at Peerflix. "With eGain, we'll provide our customer support team even better tools to deliver an outstanding customer service experience within and across email, chat and web self-service."

"We have a long list of industry-leading clients in the ebusiness sector," said Ashu Roy, CEO of eGain. "We look forward to working with Peerflix to help them effectively meet their rapidly growing demand for multichannel customer service."

About Peerflix

Peerflix offers a legal peer-to-peer platform for trading DVDs online. As an alternative to renting DVDs or buying DVDs, the service allows users to legally trade DVDs directly with one another, across a large, decentralized network. Using the Peerflix service, members can get the most out of their DVD collections, maintaining a dynamic and updated library of DVD titles in a cost effective manner. Started in 2004, Peerflix has already grown to become the leading online destination for DVD owners to trade their DVDs. The Peerflix service is currently available in both the United States and Canada. For more information, please visit

About eGain

eGain (OTCBB: EGAN) is a leading provider of customer service and contact center software for in-house or on-demand deployment. Trusted by prominent enterprises and growing midsize companies worldwide, eGain has been helping organizations achieve and sustain customer service excellence for more than a decade. 24 of the 50 largest global companies rely on eGain to transform their traditional call centers, help desks, and web customer service operations into multichannel customer interaction hubs. These hubs enable dramatically improved customer experience, unified multichannel customer service, end-to-end service process efficiencies, and enhanced contact center performance.

eGain Service™, the company's software suite, includes integrated, best-in-class applications for web self-service, email management, knowledge management, chat and web collaboration, automation of fax and paper-based service interactions, case management, and service fulfillment. These robust applications are built on eGain Service Management Platform™ (eGain SMP™), a scalable next-generation framework that includes end-to-end service process management, multichannel and multisite contact center management, and certified out-of-the-box integrations with leading call center, content, and business systems.

eGain OnDemand™, the industry's first-ever on-demand eService software, is a proven, robust and scalable solution that has been used by companies of all sizes, in the last eight years, to rapidly build customer interactions hubs.

Headquartered in Mountain View, California, eGain has an operating presence in 18 countries and serves over 800 enterprise customers worldwide. To find out more about eGain, visit or call the company's offices: 800-821-4358 (United States), 1753-464646 (UK and rest of Europe).

*Source: 2005 Patricia Seybold Group's bull's eye reports on cross-channel, cross-lifecycle customer service -- overall capabilities, knowledge management, architecture and analytics; 2005 Forrester Wave report on eService.

eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Communications Corp. in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.