SOURCE: Pegasystems


June 21, 2012 09:00 ET

Pegasystems Announces Next-Generation Product Development and Management Solution for Healthcare Market

New Solution Drives Transparency and Faster Product Development While Enabling Accurate Product Delivery and Improved Customer Satisfaction

CAMBRIDGE, MA--(Marketwire - Jun 21, 2012) - Pegasystems Inc. (NASDAQ: PEGA), the leader in Business Process Management (BPM) and software for customer centricity, today announced its next-generation product development and management solution that enables health plans to better meet fast-changing industry and customer needs by reducing time to market for new insurance and wellness products amid growing healthcare complexity. Pega Product Composer System provides a customer-centric approach to developing and managing innovative healthcare products, supporting product design, approval, operational readiness and implementation.

The solution, which will be showcased in Booth #913 at AHIP Institute in Salt Lake City, Utah on June 20 - 22, facilitates faster, lower cost product innovation, automates product approvals and simplifies product management through guided assembly of re-usable product components, push-of-a-button product documentation and intuitive graphical displays of product libraries. With this solution, organizations can quickly create and bring to market new health and wellness products such as value-based benefits and tiered provider network offerings, containing carve-outs and complex eligibility rules, which are being driven by heightened regulatory activity and new market demand.

Built with Pega's Build for Change® technology, including a next-generation rules engine, the solution brings automation and transparency to product management, making it easier for health plans to version, tailor and continuously improve their products. Pega Product Composer System also improves customer satisfaction at health plans by offering an inclusive product master repository that provides clear and consistent product information to users across the healthcare enterprise in the language and format that best suits their specific needs. This makes it easier for organizations to fulfill their product promises and achieve high net promoter scores by delivering product transparency, consistency and accuracy to customer-facing departments such as service, sales, enrollment, authorizations and claims.

Available on-premise or on the cloud, Pega Product Composer System:

  • Dramatically improves time to market by streamlining product design and approval processes

  • Simplifies product management with re-usable, code-based, componentized product logic displayed in logical formats

  • Improves customer satisfaction through its unified product master repository delivering accurate and consistent product information to all users across the enterprise

Pegasystems technology is used by 13 of the 15 largest health payers, more than 65% of the Blues network, several leading provider organizations and many of the largest pharmacy benefit managers.

Quote & Commentary:

Keith Dayton, Senior Director, Healthcare Solutions, for Pegasystems
"This is a pivotal time in healthcare and our customers need advanced technology to help them with their transformation -- including new product development and management solutions that can help them break away from the limitations of their legacy systems. Product Composer can bring significant advancement to healthcare through enhanced customer-centricity that delivers the products and service today's consumers demand. This approach can help health plans transform to a customer-centric organization from one that has historically focused on claims management."

Supporting Resources:

For more information on Pega's market-specific solutions, visit:

To read more about Pega customer successes in healthcare, visit:

RSS Feeds for Pegasystems Press Releases, Pegasystems Media Coverage and Pegasystems Events

About Pegasystems
Pegasystems, the leader in business process management and software for customer centricity, helps organizations enhance customer loyalty, generate new business, and improve productivity. Our patented Build for Change® technology speeds the delivery of critical business solutions by directly capturing business objectives and eliminating manual programming. Pegasystems' flexible on-premise and cloud-based solutions enable clients to quickly adapt to changing business conditions in order to outperform the competition. For more information, please visit us at

Contact Information