SOURCE: Pegasystems


March 14, 2011 09:00 ET

Pegasystems and Infosys to Co-Present at International Conference on Warranty Chain Management

Joint Session Will Highlight How to Make Warranty Operations More Agile

CAMBRIDGE, MA--(Marketwire - March 14, 2011) - Pegasystems Inc. (NASDAQ: PEGA), the leader in Business Process Management (BPM) software solutions, will co-present with Infosys Technologies, one of its premier partners in this market, at the International Conference on Warranty Chain Management on March 15-17 in San Diego, Calif. The session will give attendees the opportunity to compare their own warranty management strategies with that of leading enterprise organizations who have raised the bar and are already exceeding their customers' expectations.

Dr. Setrag Khoshafian, Vice President, Product Marketing and BPM Technology, Pegasystems, and Sudripto De, Principal, New Markets and Services, Infosys, will deliver an interactive presentation during the Management Processes & Systems track at 1:15 p.m. PDT on Thursday, March 17 that invites organizations to take a hard look at how responsive their warranty claims management process is to changing market scenarios and changing operations. The session is titled "How Agile Is Your Warranty Claims Management Process?"

Infosys, a platinum-level partner with Pegasystems, works collaboratively with the Company to provide an ecosystem of technology, tools, and services across key industries, including the warranty management space. Pega is also a conference sponsor.

Supporting Resources:

To attend a webinar on this topic from Pega and Infosys, visit:

To read a blog on this topic from Pega and Infosys, visit: and

For more information on Pega's warranty management solutions, visit:

For more information on Infosys and Pega's partnership, visit: and

For more information on Pega's partner program, visit: and

Quotes and Commentary

Setrag Khoshafian, Vice President, Product Marketing and BPM Technology, Pegasystems
"Warranty management poses a myriad of significant challenges to organizations today, including a lack of management control, poor visibility into siloed units, and the prevalence of manual, error-prone and inefficient processes. In order to reduce complexity and costs, organizations need to fully integrate business processes that are adaptive and dynamic in nature. This not only allows them to become more agile; but also enables improved customer service as well. Pega and Infosys have worked closely in this regard to build a Warranty Management solution."

Narsimha Rao, Vice President & Practice Head, Enterprise Applications & Integration Solutions Practice, Infosys Technologies
"Recognizing the challenges of increasing claims settlement cycles and growing erroneous claims, Infosys, in collaboration with Pega, has applied its rich Warranty Management expertise in building an agile solution. Our three-pronged strategy to improve warranty management by streamlining claims processes, analysis of information and end-to-end visibility to stakeholders will help improve customer satisfaction and realize higher return on investment."

Tags, Keywords: Pegasystems, PEGA, Business Process Management, BPM, Infosys, warranty management

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About Infosys Technologies Ltd.
Many of the world's most successful organizations rely on Infosys to deliver measurable business value. Infosys provides business consulting, technology, engineering and outsourcing services to help clients in over 30 countries build tomorrow's enterprise. For more information about Infosys (NASDAQ: INFY), visit

About Pegasystems
Pegasystems, the leader in business process management solutions and a leading provider of CRM solutions, helps organizations enhance customer loyalty, generate new business, and improve productivity. Our patented Build for Change® technology speeds the delivery of critical business solutions by directly capturing business objectives and eliminating manual programming. Pegasystems enables clients to quickly adapt to changing business conditions in order to outperform the competition. For more information, please visit us at

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