SOURCE: Pegasystems


May 18, 2010 10:00 ET

Pegasystems' Presence at ACORD LOMA Forum to Feature Three Major Insurance Customers

CAMBRIDGE, MA--(Marketwire - May 18, 2010) -  Pegasystems Inc. (NASDAQ: PEGA), the leader in Business Process Management (BPM) software solutions, today announced it will have a significant presence at the ACORD LOMA Systems Forum on May 24 - 26 in Las Vegas, including presentations from three world-class insurance customers.

Pegasystems will conduct product demonstrations in Booth #536 during the event. Meanwhile, Farmers Exchange, Farmers Insurance Group and Zurich North America will highlight their successes in unique presentations on Tuesday, May 25 and Wednesday, May 26. These customers have successfully implemented Pegasystems' advanced BPM technology and achieved significant and quantifiable results. Farmers Exchange leveraged Pegasystems to improve customer experience by producing results more quickly, while at the same time lowering costs and improving skills within its CSR employees. Farmers Insurance increased its market share in the small commercial market and enhanced its agent experience by driving down the response times for quotes to 14 minutes from 14 days. Zurich improved policy issuance times to 2 hours, down from 2 weeks, after implementing a process improvement initiative across the organization.

"These and many other leading global insurance organizations are leveraging Pegasystems to transform service delivery across core operations in support of their business objectives," said David Carlon, Director, Insurance Industry Solutions, Pegasystems. "Whether it's new business, claims or customer service, insurance carriers are becoming increasingly effective and more agile by implementing our technology."

For more information on Pegasystems' insurance-focused solutions, visit For more information on how Farmers Insurance Group has gained business benefits by using Pegasystems, visit and

Tags, Keywords: Pegasystems, PEGA, Business Process Management, CRM, SmartBPM, BPM, claims, customer experience

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About Pegasystems

Pegasystems, the leader in Business Process Management software solutions, provides software to drive revenue growth, productivity and agility for the world's most sophisticated organizations. Customers use our award-winning SmartBPM® suite to improve customer service, reach new markets and boost operational effectiveness.

Our patented SmartBPM® technology makes enterprise applications easy to build and change by directly capturing business objectives and eliminating manual programming. SmartBPM® unifies business rules and processes into composite applications that leverage existing systems -- empowering business people and IT staff to Build for Change®, deliver value quickly and outperform their competitors.

Pegasystems' suite is complemented by best-practice frameworks designed for leaders in financial services, insurance, healthcare, government, life sciences, communications, manufacturing and other industries.

Headquartered in Cambridge, MA, Pegasystems has offices in North America, Europe and Asia. Visit us at

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