SOURCE: TeleVox Software

August 01, 2006 10:30 ET

Penn Chooses TeleVox as Patient Communications Provider

MOBILE, AL -- (MARKET WIRE) -- August 1, 2006 -- TeleVox Software, Inc., a leading provider of communication solutions, recently announced the addition of the University of Pennsylvania Health System, a division of Penn Medicine, to its growing list of enterprise clients. UPHS will use TeleVox's comprehensive communication solutions to standardize patient messaging throughout all of its departments.

With HouseCalls™, TeleVox's automated messaging system, UPHS can deliver personalized telephone appointment confirmations and other personalized communications such as no-show notifications, preventive health messages, etc. Messages are customized with a number of appointment-specific elements, including patient name, date, time, location and other instructions. HouseCalls messages are recorded by professional voice talent, maintaining a personal touch with each patient.

"TeleVox is assisting UPHS to enhance patient access initiatives," said Debra Geiger, Director of Ambulatory Scheduling Operations, University of Pennsylvania Health System. "HouseCalls' response features provide a convenient mechanism for patients to cancel appointments. Our calling window is set to allow us to re-book appointments that are cancelled via TeleVox, thus reducing our unfilled appointment rate."

UPHS will also be using LabCalls®, TeleVox's lab results delivery system, to communicate with patients following lab tests. LabCalls makes test results available to patients via touch-tone phone or Internet in a secure, HIPAA-compliant environment. Patients are given convenient, 24/7 access to results, alleviating much of the anxiety surrounding lab tests. UPHS saves the personnel and financial resources associated with other delivery methods, including staff time and postage and printing costs.

By implementing the HouseCalls and LabCalls systems, UPHS joins other leading healthcare organizations that benefit from TeleVox solutions, including Johns Hopkins Hospital, Duke University Medical Center and The Mayo Clinic.

"We are excited to assist in patient communications on behalf of such a respected healthcare institution," said Neil Armentrout, TeleVox President and CEO. "Our HouseCalls and LabCalls systems will provide new levels of efficiency while maintaining the high patient care standards of The University of Pennsylvania Health System."

About Penn Medicine -- Penn Medicine is a $2.9 billion enterprise dedicated to the related missions of medical education, biomedical research, and high-quality patient care. Penn Medicine consists of the University of Pennsylvania School of Medicine (founded in 1765 as the nation's first medical school) and the University of Pennsylvania Health System. The University of Pennsylvania Health System includes three hospitals (Hospital of the University of Pennsylvania, which is consistently ranked one of the nation's few "Honor Roll" hospitals by U.S. News & World Report; Pennsylvania Hospital, the nation's first hospital; and Penn Presbyterian Medical Center); a faculty practice plan; a primary-care provider network; two multi-specialty satellite facilities; and home care and hospice.

About TeleVox -- TeleVox Software, Inc., based in Mobile, AL, is a leading provider of communication solutions for the healthcare industry. With over 14 years of experience, TeleVox offers a full range of products, including outbound messaging, inbound IVR applications, interactive website design and hosting, on-hold messaging, secure online communication portals and survey delivery systems. Supported by a state-of-the-art infrastructure, TeleVox solutions resolve time-consuming communication issues associated with appointment reminders, patient notifications, patient inquiry and practice marketing. TeleVox has a worldwide presence in over 12,000 practices and organizations and delivers millions of messages weekly via telephone and the Internet.

Contact Information

  • Contact:
    Allison White
    TeleVox Software, Inc.
    Email Contact