SOURCE: Peopleclick Authoria

Peopleclick Authoria

January 20, 2010 11:40 ET

Peopleclick Authoria Appoints Chris Caldon Vice President of Professional Services and Support

Senior Officer From Mellon and Fidelity Joins Company to Focus on Delivering Superior Customer Service and Support During Period of Integration and Growth

WALTHAM, MA--(Marketwire - January 20, 2010) - Peopleclick Authoria, currently serving 60 percent of the Fortune 100 with best-of-breed suite solutions for Talent Acquisition and Talent Management, announces the appointment of Chris Caldon as the new Vice President of Professional Services and Support. Mr. Caldon, a proven human resources solutions professional from Mellon Bank and Fidelity Investments, will direct and manage the Professional Services and Customer Support organizations for the Peopleclick Authoria Talent Management portfolio.

This appointment, again, underscores Peopleclick Authoria's commitment to overall customer service and support, and the Company's continued focus on ensuring the highest levels of customer satisfaction during this period of integration following the operational merger of Peopleclick and Authoria (see "Authoria and Peopleclick Combine in $100 Million Transaction to Create Largest Private Company in Talent Management Arena" announced on January 5, 2010). Mr. Caldon returns to Peopleclick Authoria during this exciting growth phase after helping to build Authoria in its early stages.

Mr. Caldon brings deep expertise in global business execution, in enterprise level customer service and in product development and deployment from his most recent posts as Vice President and Head of Product Management at Fidelity HR Services and Fidelity Investments, respectively. In his role at Fidelity, Mr. Caldon was responsible for market and product strategy, operational execution and financial modeling in a full scale product development and deployment effort that spanned four continents to deliver a leading global HR outsourcing offering for use in EMEA and North America. He is ideally suited to support current and potential customer implementations across Peopleclick Authoria's multiple Talent Management products and has the demonstrated capacity to develop meaningful consulting and services engagements for the most effective deployment of Peopleclick Authoria solutions worldwide.

Mr. Caldon's early focus will be on continually improving customer satisfaction, expanding consulting services and support offerings, instilling best practices and industry benchmarking capabilities, developing new processes and customer success metrics and building a strong international world-class professional services organization.

"In a time of integration and growth, we remain deeply committed to delivering our customers uninterrupted service and the highest levels of support for expedient transitions and upgrades. We strive to provide more than simply technical expertise to our customers by also offering a meaningful perspective on the business application and value of Talent Management solutions across the customer organization. Chris's broad market experience delivers our customers a great combination of product knowledge and business impact," said Charles S. Jones, CEO and Chairman of Peopleclick Authoria.

To meet the varied needs of its Fortune 100 customer base, Peopleclick Authoria created new bundled service packages with optimized pricing for different service levels. As such, each customer can work with its support team to ensure they are receiving the support needed to maximize the benefit of their Talent Management solution. Mr. Caldon is also integrating new best practices and expanding service and consulting capabilities to meet the growing needs of customers who want to integrate multiple solutions and closely align talent, compliance and financial data for overall business success.

"We will continue to support all products currently in deployment across the Peopleclick Authoria customer base," said Mr. Caldon. "As such, my goal will be to lead a services team that has strong expertise in all our offerings and a deep understanding of what global enterprise customers need from their Talent Management solutions. I am really excited to be back at Peopleclick Authoria at a point of such growth and momentum. This combined entity has changed the market landscape and, with it, the range of options now available to leading businesses around the world."

Previously, Mr. Caldon spent four years at Fidelity Investments where he was Vice President and the lead business owner for Global Product Development. Additionally, he was responsible for all aspects of product strategy and product management related to the development and delivery of Fidelity's Large Market Human Resource Outsourcing product offering. Mr. Caldon also worked as the Principal, HRM BPO Leader at Mellon Human Resources & Investor Solutions and as a consultant at Mercer. He previously worked at Authoria during its start-up phase as the Vice President of Professional Services. Mr. Caldon received his bachelor's degree in finance and accounting from Northeastern University in Boston, MA.

About Peopleclick Authoria

Peopleclick Authoria is transforming Talent Management through best-of-breed technology and expertise. With a deep focus on business intelligence and analytics, the company's technology gives clients the actionable insight required to make strategic decisions that drive better business results. Nearly 60 percent of the Fortune 100 use Peopleclick Authoria Talent Acquisition, Talent Management and Workforce Compliance and Diversity solutions to manage salaried, hourly and contingent labor across their organization. These solutions manage the entire talent lifecycle from recruiting to on-boarding and through the ongoing management of each individual's career while helping organizations measure, analyze and empower their existing workforce. Both founded separately in 1997, the two human capital management companies joined together in 2010 to form Peopleclick Authoria. The company's solutions currently support more than 2,400 organizations ranging in size from large, global corporations to small and medium-sized businesses in more than 214 countries and territories around the world.

Contact Information

  • For more information, please contact:

    Alys Scott
    VP, Corporate Communications
    Peopleclick Authoria
    (781) 530-2149
    Email Contact

    Maura Landry
    Senior Account Manager for Peopleclick Authoria
    SHIFT Communications
    (617) 779-1829
    Email Contact