SOURCE: Mitchell International

Mitchell International

April 02, 2012 08:05 ET

Permanent General Selects Mitchell as Exclusive Provider of Physical Damage Claims Solutions

Leading Insurer Chooses WorkCenter™, a Complete End-to-End Integrated Physical Damage Claims Processing Solution

SAN DIEGO, CA--(Marketwire - Apr 2, 2012) - Mitchell, a leading provider of technology, connectivity and information solutions to the Property & Casualty Claims and Collision Repair industries, today announced that Permanent General Companies, Inc. chose Mitchell as its exclusive provider of auto physical damage claims processing solutions. The Permanent General Companies insurance group is a leader in national auto insurance with expertise in handling nonstandard or specialty policies. In its direct distribution channels, the company operates under the brand name, The General®. Under the terms of the agreement, the company will leverage Mitchell's WorkCenter™ solution, an end-to-end, physical damage claims settlement workspace for handling claims triage, assignment, resource look-up, repairable estimating, total loss valuation, review, compliance, and reporting.

"Permanent General selected Mitchell as its complete physical damage solution provider due to Mitchell's powerful estimating engine and trusted, consumer-friendly total loss valuation reports," said Vernon Ernst, National Physical Damage Manager, Permanent General Companies, Inc. "In addition, Mitchell innovations, such as WorkCenter's Claims Triage, will empower Permanent General to expedite the claims assignment process -- ultimately reducing cycle time and increasing customer satisfaction."

"Mitchell is pleased to have Permanent General sign on exclusively to WorkCenter. We look forward to helping the company achieve high performance claims management with a reliable, flexible, and easy-to-use physical damage workspace. As Permanent General continues its rapid growth, WorkCenter can help to efficiently manage additional claims volume," said Scott Kozak, Senior Vice President, Sales and Service for Mitchell.

Mitchell WorkCenter is an open, modular, and end-to-end physical damage claims settlement solution that powers all of an insurer's physical damage claims processing needs including dispatch, appraisal, total loss, repair management, review and customer satisfaction reporting. To learn more, please go to

About Mitchell
Mitchell empowers clients to achieve measurably better outcomes. Providing unparalleled breadth of technology, connectivity and information solutions to the Property & Casualty claims and Collision Repair industries, Mitchell is uniquely able to simplify and accelerate the claims management and collision repair processes.

As a leading provider of Property & Casualty claims technology solutions, Mitchell processes over 50 million transactions annually for over 300 insurance companies/claims payers and over 30,000 collision repair facilities throughout North America. Founded in 1946, Mitchell is headquartered in San Diego, California, and has 1,700 employees. The company is privately owned primarily by the Aurora Capital Group, a Los Angeles-based investment group. For more information about Mitchell, visit

About Permanent General Companies, Inc.
The General Automobile Insurance Services, Inc. (The General) is a licensed insurance agency that is a subsidiary of PGC Holdings Corp. (PGC). Through its insurance company subsidiaries and their predecessors, PGC has been writing automobile insurance in many states throughout the country for almost 50 years (since 1963).