SOURCE: Physicians Mutual

Physicians Mutual

January 24, 2011 10:43 ET

Physicians Mutual Earns High Satisfaction Ratings From Health and Life Insurance Customers

Company Announces Results From Its 2010 Customer Satisfaction Study

OMAHA, NE--(Marketwire - January 24, 2011) - Physicians Mutual, a leading insurer providing health, life and retirement products, announced today the findings from its recent Customer Satisfaction Study, revealing an overall 97 percent satisfaction rate among customers.

According to Melissa Crawford, Physicians Mutual Sr. Vice President, the company's satisfaction scores are among the highest in the insurance industry.

The study, conducted by Wiese Research Associates, measured customer satisfaction as it relates to specific transactions with the company and the overall relationship with individuals who have purchased a health or life policy from the company. The study examined 11 product and service attributes including timeliness and accuracy of paying claims, good customer service, straightforward/honest and easy to do business with. The study validates the results from the company's previous customer satisfaction study conducted in 2006, added Crawford.

"Everything we do, we do with our customers' needs and values in mind. Knowing our customers are highly satisfied with us is one of the most important distinctions we could earn," Crawford said.

As a health and life insurer, the company is regularly evaluated by insurance analysts and rating agencies on its financial strength and stability. Crawford said the company is rated in the top one percent of all insurance companies and consistently earns some of the highest financial strength rankings in the industry.

"Financial strength and customer satisfaction are very important to us," said Crawford. "We believe our strength and service are what truly differentiate us from other companies."

The Omaha-based company has more than 900 employees and nearly 1,000 agents nationwide who are committed to providing reliable and friendly customer service.

"This achievement is a result of the hardworking and caring employees and agents dedicated to serving our customers," said Crawford.

About Physicians Mutual
Physicians Mutual Insurance Company and Physicians Life Insurance Company are members of the Physicians Mutual family. Physicians Mutual Insurance Company offers reliable Medicare Supplement, dental, supplemental health and long-term care insurance. Physicians Life Insurance Company provides important life insurance coverage and annuities. The companies have total assets exceeding $2.8 billion and consistently maintain some of the highest financial strength ratings in the nation from independent insurance analysts, including A.M. Best Company and Weiss Ratings.

Founded in 1902, Physicians Mutual is headquartered in Omaha, Neb. To learn more about the company, please visit

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