SOURCE: Phytel



November 30, 2011 07:30 ET

Phytel and Beryl Announce Strategic Partnership to Provide Comprehensive Post-Discharge Solution to Improve Patient Care

New Service Combines Personalized Care With Automated Care Management to Increase Patient Compliance, Reduce Readmission Rates and Improve Patient Satisfaction

DALLAS, TX--(Marketwire - Nov 30, 2011) - Phytel, the leader in physician-led population health improvement, and Beryl, a technology-enabled patient experience company with 25-years of experience and more than 550 clients nationwide, recently announced a strategic partnership to provide hospitals with a new post-discharge solution.

This unique and innovative platform will offer multiple touch points to ensure patient care is well coordinated. It will include personal follow-up calls to high-risk patients and those who need focused clinical support, along with automated messaging to all discharged patients. The blended service can include automated or live calls or a combination of both, depending on the customized need of the client.

The service will be marketed to Beryl's current clients and to other hospitals interested in delivering the most effective post-discharge solution on the market.

"The need to improve the transitions of care from hospital to home or other care settings has never been stronger than it is today," noted Steve Schelhammer, CEO of Phytel. "By joining Beryl's proven patient experience capabilities with Phytel's Atmosphere platform and extensive expertise in care management automation, our companies have created a highly effective product that will ensure hospitals stay connected with their patients after they're discharged."

Through its post-discharge services (PDS), Beryl combines the best of technology with the best in patient advocacy to make a personal connection with patients immediately following their hospital stay. Beryl's Patient Experience Advocates (PEAs) and nurses achieve measurable results, including increased patient compliance with care plans, reduced readmissions and enhanced Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey scores. Phytel's hospital readmission management solution uses automated messaging designed to identify at-risk patients and help hospitals reduce their readmission rates, thus avoiding Medicare penalties. For hospitals, this translates into increased patient loyalty and nurse satisfaction, as well as an optimized bottom line.

"Blending our ability to provide the most comprehensive end-to-end solution for hospitals with automated follow-up provides the most complete transition-of-care solution in today's market," said Steve Whitehurst, chief customer officer at Beryl. "Phytel's extensive experience and track record in automated population health management is a valuable addition to our post-discharge service."

This new service combines Beryl's cloud technology with Phytel's Atmosphere platform, which uniquely integrates health data with a patient communication engine, combining analytical reports with interventional capabilities. Together, these technologies will create a unique solution to enhance the patient experience, improve care transitions and outcomes and avoid unnecessary readmissions.

Beryl's partnership with Phytel is part of an expanded focus on technology to further enhance the patient experience and provide data to guide hospital strategy and results. Other investments include a cloud computing solution that provides hospitals with 24/7 access to customizable and actionable real-time information to help them make more informed decisions, analyze their processes and measure their results.

About Phytel
The premier company empowering physician-led population health improvement, Phytel provides physicians with proven technology to deliver timely, coordinated care to their patients. Phytel's state-of-the-art registry, which now encompasses 20 million patients nationwide, uses evidence-based chronic and preventive care protocols to identify and notify patients due for service while tracking compliance and measuring quality and financial results. For more information, please visit Follow us on Twitter and find us on Facebook.

About The Beryl Companies
The Beryl Companies is comprised of four businesses: two that focus on improving the patient experience in a variety of healthcare settings and two that focus on improving workplace culture and values-based business productivity. The Beryl Companies sees these activities and concepts as intrinsically linked. The Beryl Companies' foundational business, Beryl, is a technology-focused patient experience services company dedicated to improving relationships between healthcare providers and consumers. With over 500 clients nationwide and a 25-year legacy, Beryl is the leader in the industry. Founded in 2006, The Beryl Institute is a research and educational entity that publishes information about improving the patient experience and how that activity links to better financial outcomes for healthcare providers. Founded in 2009, The Circle is a training company that helps other businesses enhance employee engagement and develop more positive workplace cultures. The last firm, The Small Giants Community, is a global organization that brings together leaders who are focused on values-based business principles.

Contact Information

  • Contacts:
    Brenda Bryan
    Amendola Communications for Phytel
    (480) 664-8412 x13
    Email Contact

    Nicole Nicoloff
    The Beryl Companies
    (817) 785-5030
    Email Contact