SOURCE: Pinnacle Security

Pinnacle Security

June 04, 2012 14:23 ET

Pinnacle Security Seeks Additional Information to Help Florissant, MO Police Department Resolve Complaints

Company Concerned About Reports of Complaints; Needs Specific Information to Further Investigate

OREM, UT--(Marketwire - Jun 4, 2012) - Pinnacle Security, a leader in the residential security industry, was notified last week of concerns from the Florissant Police Department regarding complaints about alarm sales representatives' tactics attributed to Pinnacle. Immediately, Pinnacle Security regional manager, Cort Reynolds, responded with an in-person visit to the police department to discover specifics of the complaints that would allow Pinnacle to conduct its own thorough investigation.

So far, the police department and the mayor's office have declined to share details that would enable Pinnacle to advance a thorough, internal investigation. The company hopes to receive that information to complete the investigation and remedy any issues.

"The home security industry works in concert with police departments to help individuals protect their homes and families. In fact, homes with security systems have a much reduced rate of burglary over homes that do not," said Stuart Dean, VP of Communications for Pinnacle Security. "We respect and honor the job they have to do and need their assistance in discovering what may or may not have transpired in this area."

Continued Dean, "We keep very detailed records including recording welcome calls with all new customers. As a company, we take all misconduct allegations very seriously and try to work closely with any individual or agency that brings these matters to our attention. If there are representatives behaving outside the bounds of our strict code of conduct, they are in violation of their agreement and are subject to a number of actions."

Pinnacle sales representatives are incentivized in a manner that is intended to promote ethical and professional behavior. To further promote a corporate culture that attracts and rewards high quality representatives, Pinnacle has developed and instituted industry-leading training and compliance tools, taking extraordinary measures to ensure that issues associated with the industry are properly mitigated. As a result, Pinnacle responds to customer concerns faster than any other company in the industry.

More information about Pinnacle's processes and procedures can be found at

About Pinnacle Security
Pinnacle Security is an industry leader in providing quality residential and commercial security solutions to help individuals realize the peace-of-mind that comes from protecting the things that matter most. Pinnacle is headquartered in Orem, Utah and has sales offices throughout North America. For more information, please visit

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