SOURCE: Neo Technology

Neo Technology

December 16, 2014 09:00 ET

Pitney Bowes Chooses Neo4j to Power Its Spectrum MDM Product Line

Pitney Bowes Leapfrogs Competition by Building Master Data Management System Around the Neo4j Graph Database

SAN MATEO, CA--(Marketwired - Dec 16, 2014) - Neo Technology, creators of Neo4j, the world's leading graph database, today announced that Pitney Bowes Inc. (NYSE: PBI), a provider of technology solutions for small, mid-size and large firms that help them connect with customers to build loyalty and grow revenue, is successfully using Neo4j to build and maintain a comprehensive knowledge graph of critical information across data and application silos as part of its Spectrum Master Data Management (MDM) offering.

Pitney Bowes powers commerce by enabling digital and physical transactions across a connected and borderless world. Due to ever-increasing data volumes and multiple customer touch points, Pitney Bowes realized that the need for organizations to create timely and contextually relevant insights and experiences and enable frictionless commerce could no longer be satisfied with data modeled and structured in traditional relational database management solutions (RDBMS). With its leading edge SOA-based Spectrum Technology Platform, tightly coupled with its integrated set of data quality, integration, governance and analytics capabilities, the company has outshone its competition by building a next-generation Master Data Management system that uses the power of graphs to provide, for example, a multi-dimensional view of the customer across channels, leveraging the power of Neo4j on the back end to manage obvious and non-obvious relationships between customer, product, location, time, transactions and interactions.

Neo4j Powers Master Data Management
One of the big challenges with MDM is building and maintaining an accurate model of complex and overlapping hierarchies. According to Navin Sharma, VP of Product Management at Pitney Bowes, many Master Data Management projects have gone astray when businesses have underestimated the time and complexity of assembling information from multiple disparate systems and data models. The agility inherent in the graph model, as well as the extremely fast performance of native graph databases in dealing with these multiple hierarchies and connected data in a highly transactional environment, made Neo4j the ideal choice for its next-generation Spectrum MDM solution.

The Pitney Bowes team evaluated several graph databases, and found Neo4j to be, by a wide margin, best suited for the platform because of its flexibility and enterprise readiness. The large and growing number of successful Neo4j deployments at large companies like Cisco, eBay and Walmart, further demonstrated that the technology could meet the current and future needs of Pitney Bowes. Neo4j's strong community ecosystem was another important factor in the decision.

Supporting Quotes
"The master data problem is quite complex since our clients deal with so many portfolios of applications. They require a solution capable of working with their' existing installed base of applications, as replacing systems would be prohibitively expensive. Additionally, the combination of mobile, data, and real time data makes scalability a particularly challenging issue for our customers.

With Neo4j, our clients can now understand where customers are in their journey faster than their competitors. Its graph model unlocks the value of that data that has historically been locked up inside other, more rigid data models, allowing end users to search through the knowledge graph in much the same way they are used to searching for contextually relevant information in their everyday lives with zero latency."

--Navin Sharma, VP at Pitney Bowes

"Neo4j is extremely well suited for managing complex relationships between heterogeneous data sources and is able to handle a level of complexity that's above and beyond the capabilities of any other database out there. Pitney Bowes' master data management use case is a hand-in-glove fit, and we welcome them as a Neo4j solution partner."

--Emil Eifrem, founder and CEO of Neo Technology

To download the full Pitney Bowes case study, please visit

This past October, Pitney Bowes sponsored and presented at Neo Technology's third annual GraphConnect in San Francisco. GraphConnect is the only conference bringing together the rapidly growing community and ecosystem around graph databases. Videos of GraphConnect 2014 sessions are available here:

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About Pitney Bowes
Pitney Bowes, a global technology company, powers billions of physical and digital transactions in the connected and borderless world of commerce. We enable data-driven marketing, parcel shipping & logistics, and statements, invoices & payments through our data management & engagement software, location intelligence offerings, and shipping & mailing solutions. With access to rich, real-time information, the Pitney Bowes Master Data Management Hub utilizes graph database technology to empower businesses with the ability to model, manage and govern their data with confidence.

About Neo Technology
Graphs are everywhere. From websites adding social capabilities to Telcos providing personalized customer services, to innovative bioinformatics research, organizations are adopting graph databases as the best way to model and query connected data. Neo Technology researchers pioneered the modern graph database back in 2000, and have been instrumental in bringing the power of the graph to numerous organizations worldwide, including more than 50 Global 2000 customers, such as Cisco, Accenture, Telenor, eBay and Walmart. Serving customers in production for over a decade, Neo4j is the world's leading graph database with the largest ecosystem of partners and tens of thousands of successful deployments.

Neo Technology is a privately held company funded by Fidelity Growth Partners Europe, Sunstone Capital and Conor Venture Partners, and is headquartered in San Mateo, CA, with offices in Sweden, UK, Germany, France, and Malaysia. For more information, please visit

Contact Information

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    Kulesa Faul for Neo Technology
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