SOURCE: Helpstream


December 15, 2009 08:00 ET

Planet DDS Selects Helpstream's Social CRM Suite to Provide Enhanced Customer Support

Social Marketing Capabilities to Enable Targeted Customer Acquisition Campaigns for Fast-Growing SMB Company

MOUNTAIN VIEW, CA--(Marketwire - December 15, 2009) - Helpstream, the leading provider of Social CRM solutions, today announced that Planet DDS, the premier Web-based dental practice management software, has selected its community-based Social CRM Suite to provide a social customer experience for its rapidly expanding customer base. Helpstream's marketing automation integration and social media monitoring capabilities will also enable Planet DDS to identify potential customers and conduct targeted sales outreach.

"As a small business looking to compete in a crowded space with tough competitors, we need to differentiate our offering with the most cutting-edge technology and expand support services for a rapidly growing customer base, while still maintaining the best customer service," said Peter Jackson, director of marketing at Planet DDS. "By implementing Helpstream's Social CRM platform, Planet DDS customers will have more immediate responses to questions, while being able to engage with one another and learn from the experience of peers. We believe this is an invaluable service to our customers and the industry."

The Planet DDS customer community will include a best practices forum for sharing insights on starting and growing a successful dental practice. The social support capabilities from Helpstream will enable Planet DDS customers to answer questions among themselves, lowering costs while serving a growing customer base. Helpstream's social marketing capabilities will enable Planet DDS to utilize customer insights from community activity for lead generation, lead nurturing and targeted sales outreach to further grow its business.

"Helpstream's Social CRM platform was built from the ground up for companies like Planet DDS. Our platform enables small- and medium-sized businesses to successfully compete by providing a differentiated customer service experience and by engaging customers in new ways to help lower costs and drive top-line revenue," said Bill Odell, vice president of marketing at Helpstream.

About Planet DDS

Planet DDS, Inc., a privately held company in Irvine, California, develops, hosts, and supports Software-as-a-Service (SaaS) applications for the dental industry. Planet DDS also offers virtual services through the use of web-based dental software delivery and its network of experienced, stay-at-home dental office workers.

About Helpstream

Helpstream's Social CRM solution helps companies reduce overall customer support costs while increasing customer satisfaction and retention. Helpstream integrates social Web technologies with modern customer service and collaboration processes to drive effective customer and partner engagement across all business functions. Helpstream's SaaS design makes it fast to deploy, easy to use and affordable. The service can be deployed as a complete customer service system or as an integrated self-service and community case resolution complement to existing CRM systems. More than 200 customers and 850,000 users access Helpstream regularly to share information and discover solutions to everyday customer service problems on the Web. Helpstream is headquartered in Mountain View, Calif. For more information, please visit or follow us on Twitter at

Contact Information

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