SOURCE: PlantCML

PlantCML

June 08, 2009 11:11 ET

PlantCML® Announces Ground-Breaking Public Safety Call Centers Now Operational in Lake County, Indiana

TEMECULA, CA--(Marketwire - June 8, 2009) - In an innovative endeavor to institute public safety interoperability, PlantCML® announces the 18 Public Safety Answering Points (PSAPs) and one Mobile Command Center (19 total) in Lake County, Indiana, with the next-generation call processing solution, Sentinel® Patriot®, are now in service. These installations include 81 9-1-1 trunks and 66 call-taking positions.

"Our county's 9-1-1 system was operating on 19 independent systems with no centralized system administration," said Jeff Cicillian, 9-1-1 Director, Lake County Commissioners. "Our hardware was outdated and it was time to upgrade our call processing solution to one that aids our call takers and dispatchers alike. It is necessary to have seamless interoperability within the county's 19 PSAPs and the PlantCML Sentinel Patriot solution is able to provide just that."

Sentinel Patriot, along with ORION™ Vela™ and ORION™ DataSync, has the capacity to assist call takers in securing the second largest county in Indiana. The PlantCML Aurora™ and Sentinel® CommandPost™ applications will be fully integrated in the next few months. Together, this solution suite provides countywide mapping capabilities, enterprise Management Information System (MIS), disaster recovery support and ease of use for call takers, to name a few.

"The citizens of Lake County are the winners with this new system in place," said PlantCML Chief Executive Officer Tim Fuller. "It's a great win for us and an outstanding solution for the county where our main concern is that of the citizens' safety. The solution suite installed is IP-based enabling next-generation capabilities today, as well as being ready to handle the demands of population growth tomorrow. The ability to adapt to future county, state and federal requirements is a selling point for any community."

Sentinel Patriot provides call takers full, on-screen control of both wireline and wireless calls, facilitating fast and efficient emergency response. It is a robust, standards-based software solution, engineered to accommodate the physical and functional specifications of Lake County. It also offers a full suite of computer telephony features, including Automatic Call Distribution (ACD), Automatic Number Identification (ANI) and Automatic Location Identification (ALI).

The ORION Vela comprehensive feature set combines mapping functionality and administrative control with an intuitive, information rich Graphical User Interface (GUI). With its scalable design, it allows for enhanced customization of its display functionality, integrates seamlessly with Sentinel Patriot, and supports Computer-Aided Dispatch (CAD) operations.

These 18 call centers and one Mobile Command Center are responsible for receiving incoming emergency and administrative calls, as well as the dispatching of several police, fire, EMS agencies and the Coroner's Office.

Lake County is located in northwest Indiana, bordering Chicago. With over 500 square miles and a population of nearly 490,000, Lake County is the second largest county in the state. According to the County Commissioners, Lake County handles over 1 million calls a year.

About PlantCML (www.plantcml.com)

PlantCML, an EADS North America company, is the industry's leading provider of crisis communications and response technologies. Today, PlantCML is pioneering the next generation of E9-1-1 and secure network communications through Voice over IP-enabled applications, interoperable P25 radio systems and advanced emergency notification technologies. PlantCML solutions are resident in 14 of the top 20 most populous U.S. cities and largest first responder operations.

About EADS North America (www.eadsnorthamerica.com)

EADS North America is the North American operation of EADS, the largest aerospace and defense company in the world. As a leader in all sectors of defense and homeland security, EADS North America and its parent company, EADS, contribute over $11 billion to the U.S. economy annually and support more than 200,000 American jobs through its network of suppliers and services. Operating in 17 states, EADS North America offers a broad array of advanced solutions to its customers in the commercial, homeland security, aerospace and defense markets.

Contact Information

  • Media Contact:
    Tami Timperio
    VP, Global Marketing Communications
    PlantCML®, an EADS North America Company
    Tel: 951.719.2423
    Email: Email Contact