SOURCE: PlantCML

PlantCML

August 17, 2009 11:13 ET

PlantCML® Delivers Next-Generation Call Processing Solution to Okaloosa County, Florida, Primary Public Safety Answering Point

TEMECULA, CA--(Marketwire - August 17, 2009) - PlantCML® has fully integrated its next-generation call processing solution, Sentinel® Patriot®, in Okaloosa County, Florida, in collaboration with telecommunications service provider Embarq®. Okaloosa County previously had used a PlantCML solution in its primary Public Safety Answering Point (PSAP).

The Sentinel Patriot call processing solution is an IP-enabled system with highly flexible configurations to meet the needs of small- to medium-sized call centers. It features a fully integrated PBX, differentiating it from automatic hot redundancy of servers, and no single point of system failure. The Sentinel Patriot solution also offers a full suite of computer telephony features, Automatic Call Distribution (ACD), Automatic Number Identification (ANI) and Automatic Location Identification (ALI).

"We needed a solution that would allow us to use our existing ECS-1000™ Selective Router in the Central Office (CO) and operate our remote locations," said Silvia Womack, 9-1-1 Communications Chief for the Okaloosa County Department of Public Safety. "We also needed a geo-diverse solution that was NG9-1-1 capable. PlantCML delivered all that, allowing us to continue our strong relationship."

"Okaloosa County is an important site for us," said Dave Rutan, CEO, PlantCML. "They've been a customer since 1999 and we're pleased that the county chose us as their sole source solution rather than going to bid. It means we're providing the solution, service, and support that keep our customers happy."

Okaloosa County is a progressive, mission-critical call center serving a population of 182,172 citizens and thousands of visitors. The PSAP has multiple two-position remotes, including Eglin Fire Department, Eglin Security, Eglin Emergency Response, Crestview Police Department and Ft. Walton Beach; and several one-position remotes, including Eglin Air Force Base, Hurlburt Police Department, Hurlburt Fire Department, Niceville Police Department and Valparaiso.

About PlantCML (www.plantcml.com)

PlantCML, an EADS North America company, is the industry's leading provider of crisis communications and response technologies. Today, PlantCML is pioneering the next generation of E9-1-1 and secure network communications through Voice over IP-enabled applications, interoperable P25 radio systems and advanced emergency notification technologies. PlantCML's solutions are resident in 14 of the top 20 most populous U.S. cities and largest first responder operations.

About EADS North America (www.eadsnorthamerica.com)

EADS North America is the North American operation of EADS, a global leader in aerospace, defense and related services. As a leader in all sectors of defense and homeland security, EADS North America and its parent company, EADS, contribute over $11 billion to the U.S. economy annually and support more than 200,000 American jobs through its network of suppliers and services. Operating in 17 states, EADS North America offers a broad array of advanced solutions to its customers in the commercial, homeland security, aerospace and defense markets.

Contact Information

  • Media Contact:
    Tami Timperio
    VP, Global Marketing Communications
    PlantCML®, an EADS North America Company
    Tel: 951.719.2423
    EMAIL: TTIMPERIO@PLANTCML.COM