SOURCE: PlantCML

PlantCML

August 17, 2009 11:25 ET

PlantCML® Provides NextGen CAD Solution to Neshoba County 9-1-1

TEMECULA, CA--(Marketwire - August 17, 2009) - PlantCML®, an EADS North America company, working with communications integration provider, COMSOUTH, announces the latest next generation public safety emergency call center upgrade with the PlantCML Computer-Aided Dispatch (CAD) solution, ORION™ ARIES®.

The ORION ARIES computer-aided dispatch solution is a map-centric application delivering incident data directly to the desktop. Call takers can track every resource, view premise history and access supplemental information (e.g., unit recommendations, SOPs, HAZMAT instructions). Information is provided on-demand, operator performance is instantly enhanced and response capabilities are dramatically improved.

"When it came time to upgrade our CAD system to a solution that can grow with us, a decision was made to again team up with PlantCML and COMSOUTH," said Jeff Mayo, 9-1-1 director, Neshoba County Emergency Management Agency (NEMA). "The partnership between these two companies enabled us to implement a state-of-the-art CAD solution that is operating exceptionally well with VESTA® Pallas™. Both companies provided a premier integrated dispatch and call processing solution for our call center with the features and capabilities needed to ensure we are able to focus on our most important task -- providing help as efficiently and effectively as possible to those in need."

NEMA is the primary emergency call center for Philadelphia, Mississippi, and the unincorporated area of Neshoba County. With three call taker positions to assist the more than 30,000 citizens of Neshoba County, NEMA has the capabilities and functionality to field administrative and emergency calls, as well as to dispatch first responders to natural, man-made and technological disasters, including severe weather emergencies (i.e., thunderstorms, tornadoes, floods, fires and hazardous materials incidents). The center serves as the dispatch and coordinating entity for 17 agencies and departments.

"Neshoba County is a prime example of how an emergency call center is looking to improve their call processing and mapping solutions to better serve their community," said Dave Rutan, CEO, PlantCML. "Wanting to utilize a next-generational map-based solution to leverage existing and future GIS capabilities with advanced notification functionality is a progressive business decision. Ultimately, we want all call centers to be as dependable as possible to protect life and property, and Neshoba County is doing just that."

COMSOUTH has been a Motorola Service Center since 1956 with a trained staff of experienced and committed service professionals. The Service Center utilizes the latest test equipment and maintains a wide-ranging inventory of factory original parts. The COMSOUTH installation team performs mobile, fixed equipment, console, bus, crane and antenna tower installations.

The ORION™ ARIES® solution offers such standard features as duplicate call detection, multiple incident display and browser-based reporting. Its modern, multi-tier architecture accommodates integration with third-party software, including ESRI-based shape files. The ORION ARIES solution can be deployed with existing PlantCML VESTA® systems, further reducing support costs and eliminating the need for additional equipment.

Ease of use and integration make the ORION ARIES solution the ideal CAD for mission-critical environments. This is especially true for small- to medium-size operations seeking to expand their response capabilities with limited resources. PlantCML customers nationwide will attest to the flexibility, affordability and reliability of the ORION ARIES system.

About PlantCML (www.plantcml.com)

PlantCML, an EADS North America company, is the industry's leading provider of crisis communications and response technologies. Today, PlantCML is pioneering the next generation of E9-1-1 and secure network communications through Voice over IP-enabled applications, interoperable P25 radio systems and advanced emergency notification technologies. PlantCML solutions are resident in 14 of the top 20 most populous U.S. cities and largest first responder operations.

About EADS North America (www.eadsnorthamerica.com)

EADS North America is the North American operations of EADS, the second largest aerospace and defense company in the world. As a leader in all sectors of defense and homeland security, EADS North America and its parent company, EADS, contribute over $10 billion to the U.S. economy annually and support more than 190,000 American jobs through its network of suppliers and services. Operating in 17 states, EADS North America offers a broad array of advanced solutions to its customers in the commercial, homeland security, aerospace and defense markets.

About COMSOUTH

COMSOUTH's corporate office is located in Hattiesburg Mississippi. COMSOUTH has 4 Motorola Authorized Service Centers located in Hattiesburg, Laurel, McComb, & Meridian staffed with factory-trained technicians. These service centers offer in-house portable radio repair, drive up mobile repair and installation. Emergency service is provided to our contract customers 24 hours a day, 7 days a week. With a goal of providing routine response to service calls in less than 24 hours, our dedication to customer service is strong.

Contact Information

  • Media Contact:
    Tami Timperio
    VP, Global Marketing Communications
    PlantCML®, an EADS North America Company
    Tel: 951.719.2423
    email: ttimperio@plantcml.com