SOURCE: Polycom, Inc.; IneoQuest Technologies, Inc.

IneoQuest Technologies

June 10, 2010 08:30 ET

Polycom Deploys IneoQuest IT Monitoring Systems for Video Conferencing and Selects IneoQuest to Join ARENA Partner Program

Partnership Helps Polycom Improve IP Video Network Performance With Increased Visibility, Improved Quality and Reduced Costs

MANSFIELD, MA--(Marketwire - June 10, 2010) - IneoQuest Technologies, Inc., the global provider of advanced video quality and service assurance solutions, today announced it has joined the Polycom ARENA partner program to provide a real-time, scalable network monitoring solution for video conferencing and telepresence. In addition, Polycom is deploying IneoQuest's patented and patent-pending video monitoring technology across its global network for increased visibility into real-time calls and to improve quality, reduce costs and provide historic reporting. 

Polycom, a global leader in telepresence, video and voice communications solutions, initiated the ARENA program to allow software application providers, hardware device manufacturers, and conferencing solution providers to integrate their products with Polycom's industry leading voice and visual communications products to create new applications. In the past, IT centers could simply increase bandwidth in order to remediate small video conferencing issues; however, with the significant increase in video conferencing and telepresence adoption as a critical piece of business operations, companies now require the ability to ensure video quality, while also controlling operational costs. 

"Customers are investing in visual communications solutions to improve productivity, accelerate decision making and lower costs, and through our involvement in the Polycom ARENA program, we are delivering integrated solutions that address an important, unmet need," said Marc Todd, president and CEO, IneoQuest. "The key to expanding video over IP networks is to ensure scalability within a solution, as this market will only continue to grow provided there are effective tools to maintain high network quality in a cost-effective manner. IneoQuest is excited to be at the forefront of that development and we look forward to providing continued support in the video conferencing and telepresence market."

The IneoQuest Integrated Telepresence Monitoring Center (iTMC) is the first solution to offer IT professionals real-time live video call and telepresence monitoring. For example, the system simultaneously monitors Polycom's live video conference and telepresence demonstrations 24 hours a day at more than 30 worldwide corporate and demonstration facilities, providing insight into the network's overall health to isolate issues and troubleshoot immediately. With IneoQuest's solution, IT operators, managers and CIOs can now see where calls are coming and going from live and at any time, as well as the length of call, complete call quality, bandwidth, network packet stats and how many calls are occurring throughout the network. With these products, Polycom is also now able to use historic call statistics to perform long-term trending analysis that can improve systematic issues and make better informed business decisions.

"We approached IneoQuest with the challenge of creating a completely new solution that would enable us to focus on video quality in IP networks," said Glenn Noga, CIO and vice president of information technology, Polycom. "Through this partnership, we can now support the increased adoption of video conferencing and telepresence by providing a way for IT managers to monitor the network and pinpoint issues effecting video conferencing traffic. From day one of deployment, we have seen a significant improvement in our ability to pinpoint issues for efficient troubleshooting, allowing us to cost-effectively minimize the number of IT resources and time required to manage the network and remediate issues as they occur."

"IneoQuest is a valued partner for IT management and the integrated solution delivered through the Polycom ARENA program will help customers enhance monitoring capabilities to improve the quality and lower costs," said Mark Roberts, vice president, Polycom ARENA program. "We are pleased to welcome IneoQuest into the Polycom ARENA program."

As part of the agreement, IneoQuest will leverage the Polycom platform, brand, and channels to bring this solution to market. Polycom ARENA ecosystem partners can develop, test and certify interoperability between their solutions and the Polycom platform of voice, video and content collaboration. In addition to platform APIs provided to developers, the Polycom ARENA offers a number of marketing and sales tools for business development managers as well as marketing and sales professionals via an online portal. These tools help partners speed time-to-market for their innovative unified collaborative solutions as well as broaden the reach to customers worldwide.

About IneoQuest
IneoQuest empowers cable, satellite, telecommunications providers and broadcasters to offer subscribers the highest level of video quality possible across multiple devices, including television, Internet and mobile. To enable its customers to leverage Program Availability, the key performance indicator cited in industry recommended practices, IneoQuest has developed award-winning quality and service assurance solutions that continuously monitor, analyze and troubleshoot. Whether offering video traditionally or through advanced methods like 3D television, HTTP Live Streaming or hybrid broadcast/broadband, IneoQuest's family of products help providers manage service level agreements and control operational costs. As proponents of techniques and metrics that further quality of experience (QoE) and quality of service (QoS), IneoQuest contributed to the development of the SCTE 168 2010 Recommended Practices and developed the patented Media Delivery Index (MDI).

Headquartered in Mansfield, Massachusetts, IneoQuest has sales operations in the North American, European, Asian and Latin American regions and works with premier partners, including Cisco Systems Inc., Microsoft® and Spirent® Communications. For more information, visit:

About Polycom ARENA
Polycom ARENA is an ecosystem program designed to expand new applications for Polycom's voice and visual communications products and accelerate the delivery of new solutions for customers in a variety of industries by enabling software applications providers, hardware device manufacturers, and conferencing solution providers to integrate their products with Polycom's industry leading telepresence, video and voice communications solutions. Polycom ARENA ecosystem partners can develop, test and certify interoperability between their solutions and the Polycom platform of telepresence, video and voice communications solutions. Customers benefit from the industry expertise of Polycom ARENA ecosystem partners who are building standards-based solutions that fully interoperate with the Polycom platform and installed base of video conferencing systems. Additional information is available at

Contact Information

  • Amanda Munroe
    SHIFT Communications for IneoQuest
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