SOURCE: Polycom, Inc.

March 18, 2008 08:30 ET

Polycom Improves the Speed of Business With New Productivity Suite

New Software Applications on the SoundPoint IP Phones Go Beyond Voice

PLEASANTON, CA--(Marketwire - March 18, 2008) - Polycom, Inc. (NASDAQ: PLCM), the world's leading provider of unified collaborative communications solutions, today announced a suite of software-based applications for its SoundPoint® IP desktop phones. The new Polycom Productivity Suite includes several productivity-enhancing applications that help both end users and IT managers communicate and work more efficiently. These new, easy-to-use applications include corporate directory access, local call recording using Polycom's HD Voice technology, and visual four-party conference call management. The suite also includes two new applications for IT managers that measure the quality of a VoIP call in real-time and simplify the deployment of new integrated call control applications.

With the introduction of the Productivity Suite, Polycom continues to expand the capabilities of its SoundPoint IP telephones, helping companies communicate and collaborate more effectively. The new Polycom Productivity Suite for SoundPoint IP phones is part of Polycom's growing portfolio of applications oriented solutions for its conference, desktop and mobility products. This portfolio uses open interfaces and a growing ecosystem of application partners to deliver communications and productivity enhancing solutions for general enterprises and specific vertical businesses.

"Polycom is going beyond voice to transform the traditional phone into an open and easy-to-use unified communications device that helps individuals and teams work smarter and faster," said Sunil Bhalla, senior vice president and general manager of Polycom's Voice Communications Solutions group. "Our new Productivity Suite empowers customers with capabilities that, until now, required specialized equipment and custom integration. We will continue to invest in tools that help our customers enhance productivity, reduce costs and increase the speed of decision making."

The productivity suite encompasses two types of applications -- those targeted at enhancing productivity for the end user as well as a set of applications designed to help IT. The three user productivity-enhancing applications are ideal for high-touch businesses that rely heavily on phone communications in their day-to-day operations. They include:

--  Visual Conference Management - A four-party conference call management
    application with an easy-to-use, visual interface to set up and manage
    conference calls from a phone's display. This includes being able to view
    caller number and names, add, drop, split, mute and put callers on hold as
--  Local Call Recording - A recording application that leverages
    Polycom's HD Voice technology and is especially helpful in regulated
    industries such as legal and finance, where calls may need to be recorded
    for regulatory or record-keeping purposes. With this feature, calls can be
    immediately recorded to a USB flash drive and then played back either
    locally on the phone or on any personal computer.
--  Corporate Directory Access - An application based on the lightweight
    directory access protocol (LDAP) to quickly search a server-based,
    corporate contact directory that is always up to date with the current
    information. Users are no longer limited to a personal directory that has
    to be updated manually.

Two new applications are targeted at IT managers:

--  Voice Quality Monitoring - A quality monitoring application that gives
    network administrators the ability to retrieve voice quality metrics from a
    phone in real time. In combination with standards-based third-party network
    voice quality monitoring software, this solution enables administrators to
    diagnose VoIP related issues quickly, even while the affected customer is
    still on the call.
--  Third-Party Call Control - An application uses a standards based
    interface called uaCSTA to give third-party programs the ability to control
    a phone's functions and obtain presence information. This makes it easier
    for enterprises to integrate IP phones into unified communications and
    business process solutions.

"The integration of Polycom IP phones' Productivity Suite into our Hosted VoIP Business Communications Services empowers us to deliver added value to our customers," said Medy Shaw, vice president of marketing and business development at Broadcore. Capabilities such as on-demand desktop Recording and 4-way conferencing with advanced Conference Management on the Polycom IP phones are what many customers have been asking for."

"At Impulse, we aim to help our customers communicate more efficiently than ever before by providing a well rounded portfolio of products that support ClearStar(SM), our flagship hosted PBX service. The Polycom applications suite offers applications that will improve productivity within the workplace," said Jessie Bryan, director of Systems Engineering at Impulse Internet Services. "We are very impressed with how the suite empowers users with what we refer to as the 'dot now' by providing real-time access to dynamic data (corporate directory, voice quality monitoring), and the digital archiving of phone calls, and look forward to delivering this added value to our customers."

Pricing and Availability

The Polycom Productivity Suite for SoundPoint IP desktop phones will be available next month through Polycom's certified channel partners at a list price of U.S. $11.99 per phone licensing fee. To learn more about the productivity suite, visit

About Polycom

Polycom, Inc. is the worldwide leader in unified collaborative communications (UCC) that maximize the efficiency and productivity of people and organizations. Polycom delivers the broadest array of high definition telepresence video, wired and wireless voice, and content solutions so people can enjoy the best communications, whether from a real-time collaborative interaction or on-demand streamed video experience. Spanning from the desktop to the industry's only immersive telepresence suite, Polycom's high quality collaboration and communications solutions are easy to deploy and manage, as well as intuitive to use. Based on open standards, they integrate seamlessly with leading telephony and presence-based networks. With innovative market-driving technologies, a compelling vision for next generation visual communications, best-in-class products, alliance partnerships, and world-class service, Polycom is the smart choice for organizations to gain a competitive advantage with proven and trusted communication solutions. For additional information, call 800-POLYCOM or visit the Polycom web site at

Polycom reserves the right to modify future product plans at any time. Products and/or related specifications referenced in this press release are not guaranteed, and will be delivered on a when and if available basis.

Polycom, the Polycom logo, and SoundPoint are registered trademarks, and Polycom HD Voice technology is a trademark of Polycom in the U.S. and various countries. All other trademarks are the property of their respective owners. ©2008, Polycom, Inc. All rights reserved.

Contact Information

  • Contact:
    Robin Raulf-Sager
    Polycom, Inc.
    Email Contact