SOURCE: Polycom

June 06, 2008 08:30 ET

Polycom, Inc. Recalls Wireless Conference Phone Battery Packs Due to Fire Hazard

PLEASANTON, CA--(Marketwire - June 6, 2008) - Polycom, Inc. (NASDAQ: PLCM), the market leader in unified collaborative communications solutions, today announced it is working in cooperation with The U.S. Consumer Product Safety Commission and similar agencies worldwide regarding a voluntary recall of the battery packs for SoundStation2W wireless conference phones due to faulty Lithium Ion battery packs supplied by Gold Peak Industries Ltd., located in China. The recall impacts about 8,300 conference phones worldwide that were produced between December 1, 2007 and May 2, 2008, as well as replacement battery packs sold separately during the same time period.

These battery packs can overheat, which could pose a fire or burn hazard. To date, Polycom has received one report of a battery pack overheating and causing minor property damage. No injuries have been reported.

The SoundStation2W wireless conference phone and battery packs are sold by business-to-business resellers who, in turn, sell through catalogs, online, telesales, through office supply stores, the Polycom Web store, and Fry's Electronics retail locations in the U.S. Consumers should remove the battery pack from their SoundStation2W unit immediately. Once the battery pack is removed, consumers can still use their conference phone by keeping the charger plugged into the unit. Consumers should not attempt to use battery packs other than those supplied by Polycom in the unit. Consumers should contact Polycom, Inc. for information on receiving a free replacement battery pack.

To identify wireless conference phones impacted by the recall, look for the SoundStation2W wireless conference phone part number printed on the underside of the telephone. The part numbers and SKU numbers are as follows:

Part Number
2201-67800-022 and -101
2201-67880-022 and -101

SKU number
2200-07800-001, 009, 012, 013, 015,
 021, 022, 023, 030, 036, 102, 107,
 119, 120, 122
2200-07880-001, 009, 012, 013, 015,
 021, 022, 023, 030, 036, 102, 107,
 119, 120, 122
The affected battery packs have a black or white plastic coating and a white label with the following title: "RECHARGEABLE Li-ion BATTERY." The recalled battery pack part numbers can be found on the top right hand corner of the white label on the battery pack. The date code can be found on the lower left corner of the white label of the battery pack. The affected battery packs can be identified by the following part numbers, SKU numbers and date codes:
Part Number      SKU number        Date Code
1520-07803-003   2200-07803-002    GP1207, GP0108, GP0208, GP0308
                                   (December 2007 through March 2008)
1520-07804-003   2200-07804-002    GP1207, GP0108, GP0208, GP0308
                                   (December 2007 through March 2008)

For additional information, please go to or call Polycom, Inc. at 800-963-7627 or (410) 568-6948 between 9 a.m. and 5 p.m. ET Monday through Friday, or at one of the following:

Europe (English): +44 (0) 1753 723111 (8:30am to 5:00pm CET, Monday to
Europe (French): +33 (0) 141 32 4337 (8:30am to 5:00pm CET, Monday to
Europe (German): +49 (0) 811 9994 233 (8:30am to 5:00pm CET, Monday to

Asia Pacific (Including Australia and New Zealand):  +612 9978 8098
 (5:00am to 8:00pm MST, Monday to Friday)

Consumers also can contact their local Polycom office or write to: Polycom, Inc., 4750 Willow Road, Pleasanton, CA 94588 ATTN: SoundStation2W Battery Return Program.

About Polycom

Polycom, Inc. is the worldwide leader in unified collaborative communications (UCC) that maximize the efficiency and productivity of people and organizations. Polycom delivers the broadest array of high definition telepresence video, wired and wireless voice, and content solutions so people can enjoy the best communications, whether from a real-time collaborative interaction or on-demand streamed video experience. Spanning from the desktop to the industry's only immersive telepresence suite, Polycom's high quality collaboration and communications solutions are easy to deploy and manage, as well as intuitive to use. Based on open standards, they integrate seamlessly with leading telephony and presence-based networks. With innovative market-driving technologies, a compelling vision for next generation visual communications, best-in-class products, alliance partnerships, and world-class service, Polycom is the smart choice for organizations to gain a competitive advantage with proven and trusted communication solutions. For additional information, call 800-POLYCOM or visit the Polycom web site at

Polycom and the Polycom logo are registered trademarks of Polycom in the U.S. and various countries. All other trademarks are the property of their respective owners. © 2008, Polycom, Inc. All rights reserved.

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