SOURCE: Portrait Software

Portrait Software

October 20, 2009 07:00 ET

Portrait Software Awards U.S. Bank First 'Uplift Award' Recognizing Outstanding Achievement in Use of Incremental Modeling

U.S. Bank Generates Highest Incremental Revenue Gains With Portrait Uplift

SAN DIEGO, CA--(Marketwire - October 20, 2009) - DMA09 Conference and Exhibition -- Portrait Software, a leading provider of insight-driven customer interaction software, today presented Jane Muelhaupt, vice president of consumer direct at U.S. Bank, with its first annual "Uplift Award" at the DMA 09 Conference. The Uplift Award honors companies which have demonstrated innovative use of uplift modeling techniques to achieve outstanding incremental increases in marketing campaign response rates.

U.S. Bank was selected as the first recipient of the award for its use of uplift modeling techniques within both the deposit and credit sides of its consumer banking business. Their results delivered over a $1 million increase in incremental revenue from just two campaigns in early 2009. One of these campaigns achieved a 189 percent year-on-year increase in incremental responses coupled with a reduction in mailing volumes by 20 percent -- further increasing campaign profitability. In a second notable success, U.S. Bank used uplift modeling for take up of its Direct Deposit accounts. The results were a 73 percent increase in incremental accounts opened from a single campaign, together with a 32 percent reduction in mailing volumes.

"Portrait Uplift Optimizer has automated much of the model refresh process for U.S. Bank," commented U.S. Bank vice president of consumer direct, Jane Muelhaupt. "It used to take weeks for our internal team to create a new model. Now it takes days, and this allows us to use the technique on many more campaigns. We have surpassed our results expectations for these two campaigns, and seeing the effectiveness of modeling on incremental gains rather than all responses, we are constantly expanding our use of Uplift to other areas of the business. We appreciate this recognition of our team's work and achievement and look forward to a continued partnership with Portrait Software."

"We are delighted to debut this outstanding achievement award with U.S. Bank as our first recipient," says Mark Smith, EVP, Portrait Software. "Jane and her team have raised the bar with their strategic use of Portrait Uplift Optimizer and the incredible revenue results they have achieved so far this year. Jane is a visionary marketer who decided some years ago to focus on the true incremental impact of her campaigns -- looking to target campaigns based on a prediction of lift, not just measure lift after the campaign. Portrait Uplift Optimizer enables companies to produce results that are over and above what may be achieved with any other modeling tool, and we look forward to announcing future winners of what will become a competitively-fought achievement award."

The Portrait Software Uplift Award
The Uplift Award is an annual achievement award given by Portrait Software to a company that demonstrates innovative, strategic, creative use and application of uplift modeling in their marketing organizations. Outstanding incremental increases in customer retention and revenues, and reduced marketing costs are among the criteria on which candidates are judged. Awarded for the first time in 2009, the Portrait Software Uplift Award will be given to a single recipient annually. For information about the 2010 Uplift Award program, please visit www.portraitsoftware.com/upliftaward.

Visit http://www.portraitsoftware.com/Products/portrait_uplift_optimizer for more information on Portrait Uplift Optimizer.

About Portrait Software
Portrait Software enables organizations to engage with each of their customers as individuals, resulting in improved customer profitability, increased retention, reduced risk, and outstanding customer experiences. This is achieved through a suite of innovative, insight-driven applications which empower organizations to create enduring one-to-one relationships with their customers.

The Portrait suite seamlessly integrates the world's most advanced customer analytics, powerful inbound and outbound campaign management, and best-in-class business process integration to drive real time customer interactions that communicate precisely the right message through the right channel, at the right time.

Our 300 + customers include industry-leading organizations in customer-intensive sectors. They include Merrill Lynch, Lloyds Banking Group, U.S. Bank, Dell, Nationwide Building Society, T-Mobile, Telenor, Fingerhut, Bank of Ireland, Bank of Tokyo and Fiserv Bank Solutions.

For more information on Portrait Software, please visit www.portraitsoftware.com.

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