Pratt & Whitney Canada Brings Latest Engine Service Technology to PW200 Operators

HELI-EXPO, DALLAS, TEXAS--(Marketwire - Feb. 12, 2012) - Pratt & Whitney Canada (P&WC) today officially launched an online engine diagnostic tool, powered by SpotLight® from CaseBank Technologies, Inc. (Casebank), for its PW200 engine. The announcement was made at Helicopter Association International's HELI-EXPO 2012. Pratt & Whitney Canada is a United Technologies Corp. company (NYSE:UTX).

The diagnostic tool provides proactive diagnostics and troubleshooting to deliver speedy service solutions for operators and service providers. The tool leverages P&WC's decades of in-service experience and operating data to quickly identify issues and recommend service solutions.

Because it's online, the diagnostic tool is available around the clock, seven days a week and from wherever a customer has computer access. The tool is also collaborative, giving customers the ability to connect with their other locations as required and to P&WC's industry-leading CFirst centre which is always open to provide advice and service solutions. The diagnostic tool is provided free of charge to customers who subscribe to PW200 Maintenance Manuals.

"The engine diagnostic tool for our PW200 engines is yet another example of how P&WC continues to anticipate the needs of our global customer base and continues to provide the best value in the industry," said Raffaele Virgili, Vice President, Customer Service, P&WC.

"We are honoured that P&WC has once again selected our SpotLight technology to deliver their diagnostic support, and confident that this dependable tool will provide easy access and speedy results that will help operators and service providers improve their first time success rates of unplanned repairs," said Tony O'Hara, CEO of CaseBank.

The new engine diagnostic tool is also available for P&WC's PW100 and PW300 engine families.

P&WC has delivered 3,400 PW200 engines in 12 models. These engines have recorded 5 million hours of flight and currently operate in 68 countries. Come and see us at HELI-EXPO 2012, booth number 3317. Interested operators are invited to drop by P&WC's booth to speak with a customer service representative.

PW200: Powering Most of the World's Light-Twin Helicopters

The PW200 is regarded as the industry's benchmark engine for the new generation of light-twin helicopters ranging from 500 shp to 800 shp. Helicopters powered by the PW200 are employed in a number of applications and enjoy strong demand in emergency medical services, utility, law enforcement and general business. The PW200 is simple in its operation, with only three major rotating components and a modular design that enables easy maintenance.

PW210: Giving Flight to a New Generation of Aircraft

The new PW210 engine has been developed to meet market demand in the 1,000 shp range. The PW210 is shaping a new generation of large single and intermediate-to-medium twin-engine helicopters raising the bar in terms of operating performance in its class. Certified in 2011, the PW210S model will power Sikorsky's new S-76D helicopter. Another model, the PW210A has been selected to power the new AgustaWestland AW169 helicopter in the 4.5 ton class.

About SpotLight® from CaseBank Technologies, Inc.

SpotLight® is an application developed and owned by CaseBank, based in Mississauga, Ontario, specializing in the creation of practical and reliable guided diagnostic and maintenance data analysis software solutions for Fortune 1000 companies such as P&WC. SpotLight delivers global experience to every user's fingertips, during troubleshooting, to improve first time success rates of system and equipment repairs during unplanned maintenance.

About Pratt & Whitney Canada

Founded in 1928, and a global leader in aerospace, Pratt & Whitney Canada (P&WC) is shaping the future of business aviation with dependable, high-technology engines. Every second, a P&WC-powered aircraft takes off or lands somewhere in the world. P&WC's engines, with close to 600 million hours in the air, are the industry benchmark for innovative design, dispatch reliability, operating economics and easy maintenance. P&WC is firmly committed to ensuring that its products are designed, produced and operated while minimizing environmental impacts throughout their life cycle.

There are currently more than 49,000 engines in service on more than 28,000 aircraft operated by some 10,200 operators in 200 countries. The most extensive support network in the industry, which includes more than 30 company-owned and designated service facilities, supports this global fleet.

P&WC has been taking front-line services to the next level with its Customer First Centre (CFirst). CFirst brings together a multidisciplinary and multilingual support team to resolve issues so that customers can return to service quickly. CFirst handles more than 120,000 contacts every year.

Based in Longueuil, Quebec (Canada), P&WC is a United Technologies Corp. company (NYSE:UTX). UTC is a diversified company providing high-technology products and services to the global aerospace and building industries.