Pratt & Whitney Canada's World-Class ESP(R) Program Delivers Flexibility for Turboshaft Operators

HELI-EXPO, DALLAS, TEXAS--(Marketwire - Feb. 12, 2012) - Pratt & Whitney Canada (P&WC) announced today at Helicopter Association International's HELI-EXPO 2012 that it has now enrolled more than 500 of its turboshaft engines in its pay-per-hour Eagle Service™ Plan (ESP^® Program). Pratt & Whitney Canada is a United Technologies Corp. company (NYSE:UTX).

Whether customers are looking for basic or full coverage, P&WC's flexible service offering addresses all mission profiles including VIP transport, emergency medical services, maritime patrol, search and rescue and utility operations. The ESP® Program offers P&WC engine operators a complete range of OEM engine maintenance coverage options with up to four coverage levels available: Gold, Silver, Gold Lite, and Silver Lite. Coverage includes:

• parts and shop labour for scheduled engine overhaul/refurbishment and hot section inspection,
  
  
• basic unscheduled engine and Line Replaceable Units/accessory maintenance,
  
  
• required product support improvements at shop visits,
  
  
• rental engine support for covered events,
  
  
• Engine Condition Trend Monitoring
  
  
• and labour allowance for troubleshooting support.
  
  

The Silver and Gold programs also include Low Cycle Fatigue (LCF) parts, while Gold and Gold Lite programs add coverage for removal and installation labour and freight for engines and engine accessories.

"Our primary focus is the reliable, long-term maintenance of our customers' engines on a predictable cost basis predicated on our unique understanding of the maintenance requirements and costs of the engines we design and manufacture," said Raffaele Virgili, Vice President, Customer Service, P&WC. "We provide our customers the comfort of knowing that their investment is backed by the 24/7 coverage of P&WC's worldwide customer service network."

P&WC also announced that Greg Miller has been appointed ESP® Program Product Manager - Global Sales. Miller brings 20 years of aviation experience to his new role. He has previously worked in the airline/cargo industry, in a corporate flight department environment and for a fixed base operator in addition to his eight years with P&WC. "My previous experience has given me clear insights into what customers expect of their OEM," said Miller. "The fact that we have more than 500 turboshaft engines enrolled in our ESP® Program attests to the value it offers our customers."

P&WC has some 3600 engines enrolled in its ESP^® Program, making it one of the largest pay-per-hour client groups in the aviation industry.

Come and see us at HELI-EXPO 2012, booth number 3317. Interested operators are invited to drop by P&WC's booth to speak with a customer service representative.

About Pratt & Whitney Canada

Founded in 1928, and a global leader in aerospace, Pratt & Whitney Canada (P&WC) is shaping the future of business aviation with dependable, high-technology engines. Every second, a P&WC-powered aircraft takes off or lands somewhere in the world. P&WC's engines, with close to 600 million hours in the air, are the industry benchmark for innovative design, dispatch reliability, operating economics and easy maintenance. P&WC is firmly committed to ensuring that its products are designed, produced and operated while minimizing environmental impacts throughout their life cycle.

There are currently more than 49,000 engines in service on more than 28,000 aircraft operated by some 10,200 operators in 200 countries. The most extensive support network in the industry, which includes more than 30 company-owned and designated service facilities, supports this global fleet.

P&WC has been taking front-line services to the next level with its Customer First Centre (CFirst). CFirst brings together a multidisciplinary and multilingual support team to resolve issues so that customers can return to service quickly. CFirst handles more than 120,000 contacts every year.

Based in Longueuil, Quebec (Canada), P&WC is a United Technologies Corp. company (NYSE:UTX). UTC is a diversified company providing high-technology products and services to the global aerospace and building industries.