SOURCE: Precise


December 14, 2009 09:02 ET

Precise Acknowledges Customer NY OTDA Named to Computerworld's Premier 100 IT Leaders for 2010

Dr. Daniel Chan, CIO of NY OTDA, Recognized for Innovative Online Government Program

REDWOOD SHORES, CA--(Marketwire - December 14, 2009) - Precise today announced that Dr. Daniel Chan, Chief Information Officer at New York's Office of Temporary and Disability Assistance (NY OTDA), has been named one of IDG's Computerworld Premier 100 IT Leaders for 2010.

Dr. Chan was recognized for his work at the NY OTDA, which is responsible for programs that provide assistance and support to eligible families and individuals in need. Dr. Chan's team unveiled in late 2008 with the goal of providing New York (NY) residents simplified access to programs and services via the Internet.

"With better monitoring and benchmarks, we're now able to find and fix problems before outages occur," said Dr. Daniel Chan, CIO of OTDA. "Until we had these tools it was difficult to have meaningful dialogue about issues because we had a tendency to do a lot of finger pointing about IT problems. These tools enable us to keep applications up and running 24/7/365."

Dr. Chan was recognized by Computerworld for implementing This innovative program gives NY residents access to these important services without the difficulty of arranging for transportation or potentially incurring wage loss from taking time off to visit the local social services office. With the implementation of a proactive transaction performance management solution, NY OTDA has been able to significantly reduce the number of calls to the help desk, which can cost upwards of 25 dollars per call. The solution has enabled 100 percent uptime for the MyBenefits website with an estimated cost savings of $50,000 per month. In the last year alone, NY State has saved an estimated $700,000 with proactive transaction monitoring.

"MyBenefits is an excellent example of leveraging technology to improve quality of service while simultaneously lowering costs," said Mark Kremer, CEO of Precise. "Dr. Chan and his team have demonstrated extraordinary innovation and leadership and Precise is honored to be a part of this groundbreaking government program."

"The Premier 100 awards program shines a spotlight on the best of IT leadership and innovation," said Scot Finnie, editor in chief of Computerworld. "Despite a tough economy, these senior IT leaders are seizing this rare moment to steer measured growth, embark on innovative pilots and build loyalty in their most valued workers. We're pleased to honor the achievements of these 100 men and women who epitomize calm and steady IT leadership."

The Premier 100 awards ceremony will be one of the highlights of Computerworld's annual Premier 100 IT Leaders Conference, being held March 7-9, 2010, at the JW Marriott Desert Ridge Resort in Phoenix, Arizona. The Conference, to be attended by more than 375 influential senior IT executives, will showcase honorees and other IT innovators as they discuss how to create competitive IT organizations.

About Precise

Precise, the global leader in Transaction Performance Management (TPM) solutions, helps customers optimize the performance of their mission critical applications. Precise TPM gives IT a consolidated view of application performance, allowing them to clearly see where critical business transactions spend time and how well they are performing against business expectations. Precise has over 18 years of expertise delivering performance management solutions for all major packaged applications (SAP, Oracle E-Business Suite, PeopleSoft, Siebel), custom applications (J2EE, .NET), databases and storage devices. For more information about Precise visit

About Computerworld

Computerworld is the leading source of technology news and information for IT influencers worldwide. Computerworld's award-winning Web site (, bi-weekly publication, focused conference series and custom research forms the hub of the world's largest (40+ edition) global IT media network. In the past five years alone, Computerworld has won more than 100 awards, including Folio Magazine's 2006 Gold EDDIE Award for the best technology/computing magazine, the 2004 and 2006 Magazine of the Year Award, and 2006 Best Overall Web Publication from the American Society of Business Publication Editors (ASBPE). Computerworld leads the industry with an online audience of over 2 million unique, monthly visitors and a print audience of 1,059,000 readers each issue (IntelliQuest CIMS Spring 2009). Computerworld is published by International Data Group (IDG), the world's leading technology media, research and event company. Company information is available at

Contact Information

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    Kelly Indrieri
    Kulesa Faul for Precise
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