SOURCE: Precise


October 16, 2013 08:08 ET

Precise Software Announces Four Premium Support Solutions

New Support Solutions Deliver Improved ROI, Reduced TCO

HOUSTON, TX--(Marketwired - Oct 16, 2013) - Precise Software, a leading provider of end-to-end application performance management solutions, today announced four new Premium Support Programs designed to increase return on investment while reducing the total cost of ownership for its support customers. The new support options include:

  • Precise Gold and Platinum programs that enhance existing support options by adding product training, advanced analytics, and upgrade support at a fraction of the price of separate services
  • Precise Advantage program provides round-the-clock monitoring, upgrade support, and support ticket management
  • Precise Freedom program delivers full turnkey system operation, adding system instrumentation, advanced analytics, and training to the Precise Advantage program

"These new support offerings take our existing programs to the next level. The value-added services in these plans will help our customers reach their performance goals and realize ROI much more quickly," said Randy Jacops, CEO at Idera, parent company of Precise Software. "Our premium programs combine the outstanding support services our customers expect with training, customized analytics, and expert advice."

"Precise Advantage and Precise Freedom provide 24x7x365 monitoring to ensure customers never miss an alert, regardless of IT staffing constraints," said Charlie Wiemann, Senior Director of Operations at Precise. "Customers love the results our solutions deliver, and now they can count on Precise experts, their virtual IT team, to keep their systems running around the clock." Precise Gold, Platinum, Advantage, and Freedom are available to both existing support customers and new customers.

"These programs demonstrate our continuing commitment to Precise Software customers," said Jacops. "We are committed to customer success, and will continue to seek innovative ways to meet our customers' application performance management needs."

About Precise Software

Precise is a leading provider of application performance management solutions. Precise provides a wide variety of APM tools including solutions for SAP, Oracle, Microsoft® SQL Server®, Sybase, DB2, .net, and J2EE.

Precise is a wholly owned subsidiary of Idera, a leading provider of application and server management solutions. Idera provides a wide variety of application performance management products including solutions for Microsoft SQL Server and SharePoint. Idera also provides award-winning server backup solutions for both managed service providers and enterprise customers.

Headquartered in Houston, Texas, Precise has more than 250 enterprise customers worldwide. Idera serves more than 12,000 global customers. Contact Precise at +1-877-693-1886 or visit for more information.