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December 23, 2014 11:08 ET

Premier Traveler's 'Best of 2014 Awards' as Voted by Our Readership

Premier Traveler Decided to Turn the Tables and Invite Executives From the Very Companies That Earned Your Votes to Participate by Sharing Their Own Travel Experiences

NEW YORK, NY--(Marketwired - December 23, 2014) - You'll be quite intrigued, reading about the movers and shakers of the travel industry as they share their wildest, scariest and most heartwarming stories with PT. In our effort to put faces on this year's award recipients, the behind-the-scenes look was indeed an eye-opener. If you've always assumed that these professionals travel in a protective bubble that forestalls glitches, mishaps or strife, think again!

From the Winners of Premier Traveler's Reader's Choice Awards
Every frequent traveler has an unforgettable story… of the days we spent stranded due to a canceled flight or waiting out a storm; of our luggage missing a connection the one time we really needed it; of getting downgraded; and, our favorite, knowing the rules and beating the system. But boarding the wrong plane is one tale most of us are unable to claim.

EVA Airways - K. W. Nieh, Group Executive Officer, Public Relations

Mr. Nieh took this opportunity to generously praise another airline for outstanding service and attention to detail.

"On a flight to Brussels to represent EVA at a formal dinner, everything that could possibly go wrong went wrong. My transit hotel was dirty and had bad service, my connecting flight and lounge privileges were mysteriously canceled and I arrived in London late for my connecting flight to Brussels. My bag didn't make it. I had nothing to wear to the dinner except the clothes I had been traveling in for two days. At the last minute, All Nippon Airways came to my rescue, found my bag and delivered it to the hotel.

"The airline went above and beyond what it was required to do. I've never forgotten that experience or the relief I felt when my clothes finally arrived. And every time I think about it, I'm reminded that quality service means doing more than what is required. It means going the extra mile and paying attention to details."

All Nippon Airways - Osamu Shinobe, CEO and President

Osamu told us about the night he discovered an ideal antidote for a cancelled flight.

"Nearly 30 years ago, I was on my way back to Tokyo from a business trip in Los Angeles. I won't say which airline was involved, but my flight was canceled and I ended up returning to the same hotel I had just checked out of earlier in the day. At the counter, the same hotel employee greeted me to whom I had just said goodbye.

"'Didn't you just check out, sir?' he asked me. I told him that I had, but my flight was canceled. 'That's too bad,' he said. 'Why don't I give you an upgraded room for the night?'

"It was just like the Japanese saying: 'When one abandons you, someone else will rescue you.' I was lucky. That night, my local colleague took me to the hotel bar, which was known for its margaritas. Looking back, I still remember the business trip fondly. And, you know, I haven't tasted a better margarita since."

Audio-Technica - Philip Cajka, President and CEO, U.S.

For Philip, a memory was made out of a desperation situation.

"One of my most memorable-and infamous-travel experiences was our October 2005 customer incentive trip to Cancún. We traveled with about 200 people, including many of our best reps and customers, about 15 Audio-Technica employees, plus significant others. A few days into our trip, Hurricane Wilma showed up, and the evacuation order was issued not long after. We had to come up with a plan fast if we didn't want to get stuck in the emergency shelters.

"Thankfully, our travel agency was able to charter three buses and get us inland to Valladolid. We crammed into a hotel in the center of town, two or three couples to a room. The power had been cut for safety reasons, so we got around by candlelight and dined on soup and sandwiches.

"Needless to say, this wasn't the kind of vacation we had envisioned for our closest business partners! Still, I have to admit that it turned out to be a wonderful bonding experience for all involved, and we came out stronger for it. It was neat to see everybody join together and pitch in to help us all get through it.

"In the end, we chartered a 757 out of Mérida to get us safely back home. We flew out on my 50th birthday, and it was a happy one, indeed.

"To this day, there's a photo of that plane hanging in an A-T conference room, the fuselage altered by our graphics department to read 'Cajka Airlines.' It's a trip I'll remember for the rest of my life."

Warwick International Hotels - Richard Chiu, CEO and President

Richard shared this amusing tale with us:

"Some years ago, I was travelling the U.S. with G. Paul LeBlanc, who was then our VP of Sales and Marketing (he is now my Special Assistant). When we arrived at an airport lounge, I presented to the hostess my Loyalty Card, hoping I could bring G. Paul with me into the lounge.

"She looked at us and, seeing that G. Paul is a Caucasian, said, 'I am so sorry, your card would permit you to bring in a guest if they were your family or if they were below the age of 18.'

"I replied jokingly: 'G. Paul is my brother and he is not much older than 18.'

"She looked at us in all seriousness and said, 'All right, then.'"

Southwest Airlines - Gary Kelly, Chairman, President and CEO

Gary recalled that his strangest trip was on another airline, before he joined Southwest.

"It was about 30 years ago and 100 percent self-inflicted. I had made plans to take a Friday-afternoon flight from San Francisco to Dallas to make it home in time to meet my wife for dinner. I boarded the airplane and was assigned a middle seat on a DC-10. Oddly, the seat was already occupied. That should have been my first clue.

"When the flight attendant announced that there would be a movie on this flight, I thought, 'How nice, I normally don't get a movie!' That should have been clue number two.

"It wasn't until an hour into the flight that I discovered we were en route to JFK, not DFW. I had inadvertently boarded the wrong flight. Yikes! Still, all was not lost. The upside was I saw the enchanting movie Splash and got to spend the night in New York. Needless to say, I returned home Saturday afternoon to a lot of ribbing."

Delta Private Jets - John Daly, COO

"While traveling on one of the larger international airlines, using a frequent-flyer upgrade, I was bumped from International First Class past Business Class all the way down to a center seat in coach for a 12-hour flight!"

John turned this terrible experience into a positive. He flies only private jets these days, and says: "No more downgrades!"

Asiana Airlines - Soo-Cheon Kim, President and CEO

Soo-Cheon Kim opened up to PT about his teenage years.

"When I was in high school, I read and enjoyed graphic novels about Chinese martial arts. The stories were set in many places around Mainland China and, as a teenager, I dreamed of the day I would see them all."

Years later, Kim found himself working in Shanghai and in Guangzhou for Asiana Airlines:

"I was lucky to have the opportunity to visit those places. One place that impressed me deeply was Qufu, the hometown of Confucius. The city contains numerous historic sites, along with the Temple of Confucius, the Tomb of Confucius, and the Kong Family Mansion. To this day, I remain profoundly affected by the deep history and knowledge that was created in the city of Qufu."

Lufthansa - Jürgen Siebenrock, VP Americas

One of the oddest tales came from Jürgen:

"I was on a flight between Karachi and Jeddah on a local carrier when I struck up an enjoyable conversation with my seat neighbor. Our amiable exchange continued when they brought our meal. It was at this point that the gentleman next to me reached over with his fingers, took food off of my plate and started eating it. I must admit that I was a little taken aback. However, he quickly took food off of his plate and gave it to me in return. We continued our meal (each his own) and our pleasant conversation."

Changi International Airport - Jayson Goh, Senior VP Airport Operations Management

Jayson was backpacking in Egypt when he decided to join a local tour to Abu Simbel Temple. It was 1997, and the group, which had set out in the wee hours of the morning from Aswan, was assigned an armed escort along the desert road…

"I was initially nonchalant about the additional security, but halfway through the journey, our van stopped abruptly in the middle of the desert and the driver told us to get off in the pitch darkness. He was shouting something to us, but we couldn't understand a word. It was quite scary, but the group managed to stay calm and stood rooted next to the van.

"It was a while before they realized what the driver was trying to do: He had stopped the vehicle to let us watch the sunrise in the middle of the desert! The initial scare dissipated and that sunrise turned out to be the most beautiful I'd ever witnessed."

oneworld - Michael Blunt, VP, Corporate Communications

Unexpected marvels were in store for Michael in Sri Lanka, where he lived as a child and where his wife was born and raised, when he attended ceremonies marking the entry of SriLankan Airlines into the alliance.

"This trip was the culmination of a two-year project, and our Sri Lankan hosts certainly pulled out all the stops. On the big day, it seemed like everyone on the island had turned out to join the celebrations in traditional costumes.

"Wherever you looked at Mattala Rajapaksa Airport, there was a sea of saris and sarongs, smiling faces, waving flags, beating drums and dancing, all under an azure sky. It was repeated in the evening at a gala dinner with a full replica of the Perahera, a spectacular parade pageant. To cap it off, I was dragged up onto the stage wearing a traditional Singhalese sarong to join Sri Lanka's equivalent of One Direction, the fantastic Bathiya and Santhush, in a song!"

South African Airways - Damion Rose, Manager, Special Markets and Promotions

There was a surprise in store for Damion the first time he found himself on an elephant's back on safari in South Africa.

"I was truly hesitant at first, wondering if it was safe to be on this eleven-ton animal. Would I fall off? What if a pride of lions got mad at the elephant and decided to attack? It took some time, but, after riding atop the patient pachyderm as it moved gracefully through the wilderness, I realized that my fears were unfounded.

"We casually passed lions, cheetahs and giraffes as they just gave way to this majestic animal. As the evening progressed, I witnessed the most incredible array of stars I've ever seen. It was as if you could almost reach up and touch the sky."

LATAM Airlines - Pablo Chiozza, Senior VP USA, Canada, Caribbean

Pablo is thrilled each time he catches that first glimpse of Easter Island on the horizon as his flight approaches.

"They call Easter Island 'the navel of the Pacific' for good reason. From the moment you leave Santiago, all you have below is the vast blue expanse of Pacific Ocean. When you finally see that small sliver of land, [you are inspired by] the skill of the pilots and the amazing technology, [to be able to] find that island in the middle of the ocean and land in a destination that holds the mystery of the Moai," the colossal Heads of Easter Island.

Starwood Hotels - Trip Barrett, VP Brand Management, Latin America

Trip has crisscrossed South America many times, yet memories of one of his first trips to Peru are still vivid:

"My journey started in Lima, where I experienced Peruvian food like never before-traditional Peruvian dishes, as rendered by Chef José Montes at the Sheraton Lima. After traveling to more than 58 countries and tasting a wide range of cuisines, the food here was so impressive that I began to understand why Lima has become a world capital of gastronomy."

In Cusco, Barrett found that the 11,000-foot altitude had a decided impact on some guests. "Thankfully," he noted, "suites at the Luxury Collection Palacio del Inka pipe in oxygen to ensure a comfortable stay."

Perhaps his most magical moment was at Machu Picchu, where the fog lifted to reveal a sunrise over this archeological wonder. "The sense of vastness and mysticism opened my eyes to the whole scope of Latin America's geography," declared Barrett, who looks forward to the day he can return with his son.

airberlin - Roberto Cuesta, VP Sales and Marketing, Americas

Roberto has a deep appreciation for his company's home city:

"History is such an important part of our education and our lives, and to experience a city like Berlin, where so much world history took place, was awe-inspiring the first time I went. It's a city that has reinvented itself, and each time I go back, I discover something new."

United Airlines - Jeff Foland, Executive VP Marketing, Technology and Strategy

United has proudly flown athletes to the Olympic Games for the past 34 years, and Jeff has been fortunate enough to take a few charter flights to the Games in Beijing in 2008, London in 2012 and Sochi earlier this year.

"There's nothing like the patriotic spirit, excitement and anticipation of great things to come on those flights as everybody prepares to cheer on Team USA in their efforts to bring home the gold," he said. "I've flown to a lot of places during my time with United, but there's nothing quite like preparing to arrive in a city where the eyes of the world will focus and world-class athletes will make history."

Hainan Airlines - Joel Chusid, Executive Director, USA

Joel finds a singular pleasure in witnessing the rapid growth of his carrier:

"Three years ago, I was on a flight from Haikou to Beijing when I noticed that the flight attendants were all wearing different uniforms. After takeoff, it was announced that this was Hainan Airlines' 18th anniversary and, to celebrate, each of the seven flight attendants were wearing their original uniforms.

"When a special cake was rolled down the aisle, I remembered a picture of our Chairman taking a hands-on approach, serving passengers himself on the first flight in 1993. The airline that started with two Boeing 737s now claims more than 130 aircraft. It made me realize how much progress this once little company has made as it stretches its wings across the globe."

Shangri-La Hotels and Resorts - Judy Reeves, Director PR

Judy finds enormous excitement in witnessing firsthand the development and transformation of China:

"It has been truly remarkable to see the modern metropolises of Shanghai and Beijing grow, seemingly sprouting new skyscrapers every day," Reeves marveled. She has found it equally fascinating to explore cities like Chengdu, Xian and Suzhou. "I have been privileged to experience some incredible moments in China during the last decade, and look forward to many more."

Las Vegas CVA - Rossi Ralenkotter, President and CEO

 "Throughout my 41-year career at the Las Vegas CVA, business trips have taken me to five of the seven continents and to some of the most historic and beautiful places in the world. Still, one day in particular stands out, [when we were attending] the ASTA expo in Rome.

"We didn't know it, but arrangements had been made for the ASTA delegation to have a private audience with the Pope. It was indescribable, and to this day I still can't believe it. There we were, in the Vatican with the Bishop of Rome, His Holiness. We were also given a private tour, and it was the only time in my life that my high school Latin came in handy. That day, I was extremely grateful for every single Latin lesson I ever had because I could understand what I was reading. It was an amazing experience."

Singapore Airlines - Sek Eng Lee, Regional VP Americas

Mr. Lee knows that "there are times when circumstances beyond our control create challenges that require truly above-and-beyond efforts from staff.

"I'm reminded of a major, airport-wide emergency in one of our markets a few years ago, where our staff demonstrated what makes them among the best in our industry: Airport-wide computer systems had become disabled, creating a massive backlog of aircraft on the tarmac, and an at-capacity transit hall made it impossible for arriving passengers to disembark, often after very long flights.
"It's at moments like these when I'm most proud of our team, as we received many letters and emails from our customers describing the exceptional efforts that were made to keep them comfortable and up-to-date on the latest information.

"The readers of Premier Traveler can rest assured that we will use this wonderful designation they've bestowed on us as motivation to continue to provide truly personalized service to our passengers, particularly when facing difficult circumstances."

Air New Zealand - Chris Meyers, VP Americas, U.K. and Europe

Chris found himself on a remote Fiji island when he and his family were stranded by a tropical cyclone.

"We managed to stay dry-mostly," recalled Meyers, who succeeded in arranging helicopter transport to the mainland. The upside: "My kids thought it was amazing to see the impact of the cyclone all the way back."

Virgin Atlantic - Craig Kreeger, CEO

Craig recalled this rockin' good time:

"My most unforgettable flight has to be my recent flight on our brand new 787-900 aircraft (named Birthday Girl). The 787 is a big step forward for us in terms of both innovation and customer experience. With this in mind, we wanted to make sure that Birthday Girl's inaugural flight was truly memorable.

"We invited award-winning London four-piece band Rudimental and hit-makers Gorgon City to perform the first ever gig to be live-streamed over the Atlantic Ocean via our onboard Wi-Fi. The bands performed a live set at our Upper Class bar to a group of specially invited guests, and fans of the bands could listen live around the world. It was a truly memorable experience."

DHL Americas - Joshua Frank, General Counsel

In 2010, ash from the eruption of Iceland's Eyjafjallajökull volcano suddenly stopped European air traffic in its tracks the day Joshua was scheduled to fly home from Cologne. Frank was forced to have a free weekend. His solution: Take day trips!

"On Saturday, I went to Dusseldorf, where I walked along the waterfront and the famous shopping street Konigsallee." The following day, Frank went further afield, taking the three-hour train ride to Amsterdam.

"I had one of the best days of my life, the World of Heineken, the Van Gogh Museum and Anne Frank's House. On Monday, I did a similar self-guided tour around Cologne. While it was unsettling to be away from my family for an unspecified period of time, being able to see three of Europe's most beautiful cities was a great way to turn a potentially difficult situation into a great experience."

AT&T Mobility - Judy Cavalieri, VP Voice, Home Services and Prepaid Products

Cavalieri recalled a business trip to London during which her smartphone helped her successfully navigate particular predicament:

"After a long week of meetings, it was finally time to return home, [but] I learned that my flight had been cancelled. Luckily, I was able to use my smartphone to search and secure a new hotel reservation; reschedule my flight, reassure my family; and respond to emails and calls to meet the demands of my job."

Turkish Airlines - Fatma Yuceler, General Manager, Western USA

Fatma finds that "transforming a bad travel situation into a good one is mostly a matter of attitude. The last thing I want is to let an inconvenience of the moment rob the potential of the journey. When unexpected travel issues arise, I try to think and stay positive. I also try to keep a good book or other reading material on hand. If the unexpected does occur, I can lose myself in a great story and remain calm." Still, Yuceler finds her greatest pleasure by staying in the moment: "I often find that the unexpected becomes its own great story for the future."

Our readers have made their choices, awarding the best of the best, and one thing is quite clear: The travel industry has never been more exciting. The envelope, please…

ALL NIPPON AIRWAYS
• Best Airline Cuisine
• Best B787 Layout

AMERICAN AIRLINES
• Best North American Airline for First-Class Service
• Best Transcontinental Service

ANDAZ
• Best Lifestyle Hotel Brand

ASIANA AIRLINES
• Best Flight Attendants in the World
• Best In-Flight Service in the World
• Best Airline Service to Asia
• Best Business-Class Service in the World
• Best Airline Advertising Campaign

AT&T
• Best Mobile Phone Coverage in the World

AIR CANADA
• Best Flight Attendants in North America

AIR INDIA
• Best Airline to India

AIR NEW ZEALAND
• Best Airline to Australia/New Zealand/South Pacific

AIRBERLIN
• Best International Frequent-Flyer Program

AUDIO-TECHNICA
• Best Noise-Canceling Headphones

AVIANCA
• Best Airline in South America

BOEING 777
• Best Aircraft Type

CATHAY PACIFIC
• Best Airline to China

CHANGI AIRPORT
• Best Airport in the World

DELTA PRIVATE JETS
• Best Private Jet Service

DHL EXPRESS
• Best International Courier Service

DELTA AIR LINES
• Best North American Airline for Business-Class Service
• Best Airline for North American Travel
• Best Domestic Airport Lounges

DUBAI DUTY FREE
• Dubai Duty Free

DENVER INTERNATIONAL AIRPORT
• Best Airport in North America

ETHIOPIAN AIRLINES
• Best Airline to Africa

EMIRATES
• Best Airline to the Middle East
• Best First-Class Service in the World

ETIHAD AIRWAYS
• Best Airline in the Middle East

EVA AIR
• Best Airline in Asia

GRAND HYATT
• Best Hotel Chain in China

HAINAN AIRLINES
• Best Airline in China

HILTON HOTELS & RESORTS
• Best Hotel Chain in India

IHG REWARDS CLUB
• Best Hotel Loyalty Program
• Best Overall Loyalty Program in the World

KOREAN AIR
• Best Transpacific Business-Class Service
• Best Economy-Class Service in the World
• Best A380 Layout

LAS VEGAS CONVENTION AND VISITORS AUTHORITY
• Best Meeting Destination in the World

LATAM AIRLINES
• Best Airline to South America

LOT POLISH
• Best Airline to Europe

LUFTHANSA
• Best Airline in the World for International Travel

MARRIOTT INTERNATIONAL
• Best Hotel Chain in North America
• Best Diversity Advertising Campaign
• Best Hotel Credit Card Rewards Program in the World

MASTERCARD
• Best Credit Card Rewards Program in the World

NATIONAL CAR RENTAL• Best Car Rental Company in the World

ONEWORLD
• Best Airline Alliance

PARK HYATT
• Best Hotel Chain in the World

QANTAS
• Best Premium Economy-Class Service in the World

REGAL AIRPORT HOTEL
• Best Airport Hotel in the World

SHANGRI-LA
• Best Hotel Chain in Asia

SINGAPORE AIRLINES
• Best Overall Airline in the World

SOUTH AFRICAN AIRWAYS
• Best Airline in Africa

SOUTHWEST AIRLINES
• Best Low-Cost Carrier in North America

STARWOOD HOTELS & RESORTS
• Best Hotel Chain in the Middle East

STARWOOD LATIN AMERICA
• Best Hotel Chain in Latin America

SWISS
• Best Transatlantic Business-Class Service

T-MOBILE
• Best Wireless Data Service Provider In The World

TRAVELPRO
• World's Best Luggage

TURKISH AIRLINES
• Best Airline in Europe

UNITED AIRLINES
• Best North American Airline for International Travel
• Best Domestic Frequent-Flyer Program
• Best Airline Credit Card Rewards Program in the World

VIRGIN AMERICA
• Best In-Flight Services in North America
• Best Domestic Airline

VIRGIN ATLANTIC
• Best international Airport Lounges

WARWICK INTERNATIONAL HOTELS
• Best Hotel Chain in Europe
• Best Hotel-Chain Customer Service

AND NOW IT'S OUR TURN TO SELECT A FEW BEST OF 2014 WINNERS!
PREMIER TRAVELER 2014 CHOICE AWARDS

SOFITEL LOS ANGELES AT BEVERLY HILLS
• 2014 HOTEL OF THE YEAR

DELTA AIR LINES
• 2014 Airline of the Year

CHICAGO O'HARE INTERNATIONAL AIRPORT
• 2014 AIRPORT OF THE YEAR

JETBLUE
• 2014 TRAVEL INNOVATION OF THE YEAR

"We're extremely pleased at the reactions we're getting," said PT Executive Director, Adam Rodriguez. "We love hearing from our readers. It lets us know what we're getting right."

"We have our readers to thank for our ongoing focus: They're what keeps us informed," added, Rodriguez. "and we're going to keep listening!"

Premier Traveler's Editorial Awards

  • 2014 BEST MAGAZINE ARTICLE, FOREIGN TRAVEL
  • 2014 BEST IN-DEPTH COVERAGE ON A TRAVEL-RELATED THEME
  • 2014 PHOTOGRAPHY, ACTION, 2ND PLACE
  • 2014 THE BUSINESS OF TRAVEL, 2ND PLACE
  • 2014 BEST MAGAZINE ARTICLE: FOREIGN TRAVEL, 2ND PLACE
  • 2014 BILL MUSTER GOLD AWARD: CULTURAL CATEGORY
  • 2013 BEST MAGAZINE ARTICLE: U.S. TRAVEL
  • 2013 BEST MAGAZINE ARTICLE: FOREIGN TRAVEL
  • 2013 BEST BUSINESS TRAVEL MEDIA AWARD

About Premier Traveler: Premier Traveler (PT) was created as an outlet for its readers' voices to be heard. Perpetually on-the-go (both domestically and abroad), with high expectations and a taste for luxury, PT readers always have something to share - a personal experience, an opinion, a suggestion, a question - and PT was designed to listen and to get the answers they need.

The open dialogue doesn't stop with letters and emails from readers. PT goes one step further by creating frequent questionnaires on a variety of topics, allowing the editorial team to inject the magazine's content with valuable and relevant insights.

As perennial global travelers, PT readers demand premium products and services but can still appreciate a good deal. That's why they turn to PT for the latest travel news and information, while also learning about exciting promotional offers and losing themselves in candid hotel and flight reviews. This is part of what makes Premier Traveler more than just another magazine, but one that shares a personal connection with its readers.

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