SOURCE: Satmetrix


January 28, 2016 11:00 ET

Presenting UNITE: The 10th Annual Net Promoter® Conference, New Orleans, LA, May 2-6, 2016

Customer Experience (CX) Professionals, Net Promoter Practitioners and Thought Leaders Unite at the Cutting Edge of CX

REDWOOD CITY, CA--(Marketwired - January 28, 2016) - Satmetrix®, the leading global provider of cloud-based solutions for managing and improving customer experience, today announced that registration is open for UNITE: The 10th Annual Net Promoter Conference. The conference theme: uniting organizations, teams, and individuals around the revolutionary power of customer experience (CX) and the Net Promoter methodology. UNITE will be held at the Sheraton New Orleans, May 2-6, 2016.

Satmetrix invites Net Promoter practitioners and customer experience professionals to unite in New Orleans in May to learn from, and connect with, industry peers and thought leaders. The agenda will feature speakers who inspire, hands-on workshops and in-person training to demonstrate how CX is rapidly evolving through new technologies and business practices. Attendees will see how CX continues to transform businesses around the globe and gain the practical knowledge and inspiration they need to drive a culture of customer centricity within their organizations. They will also benefit from a number of opportunities to network with peers who have faced, and overcome, similar challenges.

This year's conference will focus on providing opportunities for practical learning and collaborative problem solving. The agenda features presentations, insights and real-life case studies focusing on how organizations across industries and geographies, both large and small, B2B and B2C, have successfully applied Net Promoter to increase customer lifetime value and create a best-in-class customer experience. In keeping with the focus on practical insights, UNITE also features several deep-dive learning workshops led by field-tested Satmetrix experts on topics designed to help CX professionals succeed at their jobs, including:

  • Effective survey design
  • Using data to enable change
  • Customer journey mapping
  • Net Promoter economics

The main stage lineup features thought leaders like Brian Solis, Colin Shaw and Laura Brooks, who will inspire with their visions for the future of CX. There will also be sessions focused on personal and professional growth designed to help attendees thrive in all aspects of their lives. At UNITE, main stage speakers will extend their presence well beyond their keynote presentations, remaining on-hand to lead a number of intimate workshops at which attendees can delve more deeply into the speakers' areas of expertise to help tackle their thorniest CX challenges.

The speaker and workshop presenter line-up includes:

  • Brian Solis - Principal Analyst, Altimater Group
  • Colin Shaw - Founder and CEO, Beyond Philosophy
  • Kelly Kay - Managing Partner, Heidrick & Struggles
  • Amir Hartman - Co-Founder and Managing Partner, Mainstay Company
  • Molly Kimball - RD, CSSD, Renowned Sports and Lifestyle Dietitian


  • Richard Owen - CEO, Satmetrix & Co-Author, "Answering the Ultimate Question"
  • Dr. Laura Brooks - VP of Innovation and Strategy, Satmetrix & co-creator of Net Promoter Score
  • Brian Curry - Chief Product Officer, Satmetrix
  • And… Case studies from companies including Atlas Copco, Caliber Home Loans, OCZ Storage, TeamHealth and with more to come.

"This year, to mark the 10th anniversary of our trailblazing Net Promoter Conference series, we are excited to present a program that unites the CX community around the topics, innovations, challenges and solutions that matter most to them," said Satmetrix CEO, Richard Owen. "The conference is structured to provide great opportunities for attendees to engage directly with thought leaders and network with peers to gain inspiration to take back to their organizations." 

UNITE is presented by Satmetrix, co-developer of the Net Promoter methodology and host of the Annual Net Promoter Conference since 2007. In that time, the company has shared more than 500 case studies and provided training for more than 5000 customer experience professionals.

Please visit the event website for further details and to register: Attendees can take advantage of an early bird discount until February 15. 

Follow the momentum and unite with fellow attendees on Twitter at: #CXUnite

About Satmetrix
Satmetrix is the leading global provider of cloud-based solutions for managing and improving overall customer experience. As co-developer of the Net Promoter® methodology, Satmetrix combines unrivalled NPS expertise with a powerful, yet cost-effective SaaS-based software solution to provide continuous, actionable, 360-degree customer insights. Leading organizations of all sizes and across multiple industries use Satmetrix solutions to drive customer retention, improve customer affinity and maximize positive word-of-mouth to deliver overall improvements in customer lifetime value. With more than 1,000 deployments in 40+ languages, Satmetrix provides a holistic view of the customer experience and the necessary expertise to help accelerate customer experience program success. For more information, visit

NPS®, Net Promoter® and Net Promoter® Score are registered trademarks of Satmetrix Systems, Inc., Bain & Company and Fred Reichheld.

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