SOURCE: Windward Consulting Group

May 22, 2007 08:56 ET

Presidio Selects Windward to Achieve Managed Services Certification

HERNDON, VA -- (MARKET WIRE) -- May 22, 2007 --Windward, the premier operations management solutions firm, announced that Presidio, Inc. selected Windward as a strategic partner in the enablement of its managed services offering. Presidio chose Windward professional services and the BMC Remedy IT Service Management (ITSM) v7 solution suite to fully implement its ITSM processes. Windward's deep expertise in the Remedy ITSM solution, ITIL best practices and ISO 20000 compliance made it the right fit for Presidio.

Windward is deploying and integrating each of the Remedy v7 modules and the BMC Atrium configuration management database. Windward is utilizing its proven Remedy deployment approach with ARS foundation, ITSM applications, and Atrium CMDB. This includes prioritizing modules and integrations, defining structured requirements, developing configurations, testing, deploying and formal training. This approach results in full ITSM enablement.

To differentiate itself in the managed service provider (MSP) industry, Presidio initiated this project to attain full ISO 20000 accreditation as well as Cisco Master certification. After the audit, Presidio received overwhelmingly high marks without a single follow-up action item to achieve certification. Basam Hasan, Presidio's director of managed services, explained, "Windward's Remedy team was a huge part of our audit's success; there was no way we could have achieved it without their contributions. This type of support is the reason I continue to reach out to Windward as a trusted partner."

"Presidio has quickly established itself as a leading MSP with an impressive set of customers and service offerings," stated Michael Biddick, executive vice president of solutions at Windward. "Through our Remedy integration project, Presidio will take its IT services management capability to a new level, compelling organizations to strongly consider Presidio."

About Presidio, Inc.

Presidio, Inc. (formerly known as Integrated Solutions, Inc.) is one of the largest and most adept providers of advanced technology infrastructure solutions for enterprise, commercial and government customers. The company's focus is the design, development, deployment and management of advanced technologies such as unified communications (including VoIP), security, wireless, optical, telepresence, storage, as well as supporting network architecture and Microsoft infrastructure solutions.

About Windward Consulting Group

Windward provides strategic management consulting and systems integration services to organizations that rely on their network and systems infrastructure as a key business asset. Windward develops strategies and builds dynamic solutions that continually increase clients' return on investment, increase efficiencies and overall reliability, and reduce operational costs. Windward works with a customer base consisting of financial services companies, service providers, and government agencies. For more information on Windward, please visit or email

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