SOURCE: ProactiveNet

November 01, 2005 13:58 ET

ProactiveNet to Showcase Flagship BSM Solution at the IT Service Management Forum in Brighton, UK, Nov. 7-9

SANTA CLARA, CA -- (MARKET WIRE) -- November 1, 2005 -- ProactiveNet Inc., the time-to-value leader in Business Services Management (BSM), today announced it will showcase its flagship software at the IT Service Management Forum's (itSMF) 14th Annual Conference & Expo in Brighton, UK. This year's event, titled "Pragmatic Service Management," takes place November 7-9 at the Hilton Brighton Metropole Hotel. ProactiveNet will be in booth G10.

With the ever increasing adoption of the IT Infrastructure Library (ITIL) best practices framework across all market sectors, attendance records for the event have been surpassed, as have the amount of workshops, speakers and educational sessions. All session tracks have been designed to provide actionable information for all levels of IT service management professionals. Examples of session topics include Business Issues & Value, Governance & Quality, and Service Improvement Programs.

ProactiveNet software is well equipped to make several ITIL recommendations actionable in the areas of problem management, availability management, capacity management, and service level management. ProactiveNet's solution also indirectly supports many other core ITIL functions by integrating monitored production data with third party management tools such as service desks, configuration management databases (CMDBs), and change management systems.

ProactiveNet works by tracking the performance of the end-to-end IT infrastructure, and has the unique ability to link business performance metrics -- such as online dollar sales per minute -- with IT services and infrastructure performance in real-time. If a business metric becomes abnormal, lines-of-business owners and IT groups can drill down into the IT infrastructure to learn the probable cause of the incident. Conversely, if ProactiveNet detects a performance abnormality somewhere within the IT infrastructure, business unit owners and IT groups can see how the abnormality may impact the business if left unresolved.

"The itSMF Conference & Expo has become a 'must attend' event for IT practitioners and executives alike," said David Langlais, vice president of marketing at ProactiveNet. "The annual conference has gained a deserved reputation for the quality of its educational sessions and for the caliber of its speakers."

About IT Service Management Forum

The itSMF is the only truly independent and internationally recognized forum for IT Service Management professionals worldwide. This not-for-profit organization is a prominent player in the on-going development and promotion of IT Service Management "best practice," standards and qualifications and has been since 1991. As businesses depend more and more on technology to promote and deliver their products to market, so the benefits of adopting "best practice" IT Service Management and of becoming part of the IT Service Management Forum become more apparent.

The itSMF provides an accessible network of industry experts, information sources and events to help you and your staff address IT service management issues and help you achieve the delivery of high quality, consistent IT service internally and externally through the adoption of "best practice." The itSMF now boasts over 2500 member companies, blue chip and public sector alike, and international itSMF Chapters. The UK itSMF is located at Webb's Court, 8 Holmes Road, Earley, Reading, RG6 7BH, England, or via the Web at, or via phone at 44 (0) 118 926 0888. The US chapter is located online at, and can be reached via phone at (309) 826-4598.

About ProactiveNet

ProactiveNet, Inc. is the "Time-to-Value" leader in Business Services Management software solutions for Global 2000 and leading e-commerce companies. The company's end-to-end solutions deliver unique capabilities to customers with requirements to align IT services to Business priorities, seamlessly link Business process performance to IT service and infrastructure behaviors, and maximize IT's value to the business. Achieving value within weeks, ProactiveNet customers measurably improve the availability and performance of IT services, reduce SLA non-compliance, and shorten problem resolution time, while streamlining IT operations and reducing costs.

ProactiveNet customers include E*TRADE FINANCIAL, Hoover's Online, MoneyGram, McKesson and ProactiveNet delivers key capabilities to companies implementing ITIL best practices and has been offering end-to-end Business and IT services management solutions since 1997. The company is headquartered in Santa Clara, California with international offices in India and the UK. For more information about ProactiveNet, visit and download our ROI studies, or call (877) 277-6686.

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