SOURCE: Proctor Financial, Inc.

Proctor Financial, Inc.

October 05, 2012 11:56 ET

Proctor Financial, Inc. Earns Center of Excellence Certification for Call Center Quality

TROY, MI--(Marketwire - Oct 5, 2012) - Proctor Financial, Inc. (PFI) is pleased to announce our second consecutive year of being certified as a Center of Excellence by BenchmarkPortal. This award showcases that Proctor Financial, Inc. has surpassed rigorous standards of efficiency and effectiveness. The Center of Excellence recognition is one of the most prestigious awards in the customer service and support industry.

"This award exemplifies the continuing commitment to quality embraced by our agents, team leader, supervisors and manager in our borrower care center. Our robust training program and innovative call center management system is designed to ensure that we continue to deliver a high level of service to our clients' borrowers. We are very proud of our outstanding cell center personnel," comments Paul Glantz, President of PFI.

Contact Centers achieve the Center of Excellence distinction based on a best-practice metrics drawn from the world's largest database of objective and quantitative data that is audited and validated by researchers from BenchmarkPortal. This designation is granted to customer service call centers that rank in the top ten percent of the call centers surveyed.

Bruce Belfiore, CEO & Senior Research Executive at BenchmarkPortal, states, "The achievement of the Center of Excellence represents a contact center's commitment to delivering customer service that is both effective and efficient. It is the culmination of important initiatives that were undertaken to achieve sustainable service excellence. We applaud Proctor Financial, Inc.'s commitment to superior customer service."

To learn more about PFI's lender placed insurance programs and hazard insurance tracking services, visit www.pfic.com or call Diane Whipple at (800) 521-6800 ext. 1464.

About Proctor Financial, Inc.:

Proctor Financial, Inc., headquartered in Troy, Michigan, is a lender placed insurance provider offering insurance products and administrative services to financial institutions on a national basis. An industry leader, PFI pioneered the concept of lender placed insurance (also called force placed insurance) in the 1970s. PFI demonstrates success in industry experience and exceptional service with an impressive list of over 1,700 clients. Proctor Financial, Inc. is a wholly-owned subsidiary of Brown & Brown, Inc., the sixth largest independent insurance intermediary in the United States. For more information about Proctor Financial, Inc. visit the company website at www.pfic.com.

About BenchmarkPortal:

Founded in 1995, BenchmarkPortal is a global leader in the contact center industry providing benchmarking, certification, training, consulting and industry reports. The BenchmarkPortal team of professionals has gained international recognition for its expertise and an innovative approach to best practices for the contact center industry and hosts the world's largest database of contact center metrics. For more information on BenchmarkPortal visit www.BenchmarkPortal.com.

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