SOURCE: Proctor Financial, Inc.
TROY, MI--(Marketwired - Dec 11, 2013) - Proctor Financial, Inc. (PFI), a leading provider of lender-placed insurance and related services, is pleased to announce the three year recertification of its ISO 9001:08 registration effective November 7, 2013.
Since PFI's original ISO 9001:08 certification in January 2011, the company has maintained strong dedication to continual improvement of processes, effective root-cause analysis and consistent focus on positive customer relationships.
In October 2013, the OCC released a bulletin offering risk management guidance for third party relationships. The bulletin states, "Consider any certification by independent third parties for compliance with domestic or international standards (e.g., the National Institute of Standards and Technology and the International Standards Organization (ISO))." As a third party vendor, PFI has been proactive to achieve such standing and it is uniquely qualified to demonstrate its competencies to financial institution regulators.
PFI's senior management team continues to monitor, control and persistently improve the quality of its lender-placed insurance processes to ISO 9001:08 standards. "Receiving the ISO 9001:08 three year recertification reconfirms top management's commitment to providing value-added service to our clients," said Valentine Dickerson, Senior Vice President of Compliance. "Having the ISO 9001:08 registration drives and changes a company to a systematic method of management and work."
Paul Glantz, PFI's President, noted that its recertification is "further empirical evidence of our whole-hearted commitment to excellence in serving our clients."
About Proctor Financial, Inc.
Proctor Financial, Inc. (PFI) is a hazard tracking and lender-placed insurance provider for mortgage servicers on a national basis. An industry leader, PFI pioneered the concept of lender-placed insurance (also called force-placed insurance) in the 1970s. PFI demonstrates success in industry experience and exceptional service with an impressive list of over 1,700 clients. PFI is a wholly owned subsidiary of Brown & Brown, Inc. (NYSE: BRO). For more information about PFI, visit the company website at www.pfic.com.