SOURCE: Promise Technology

PROMISE Technology

March 31, 2015 10:00 ET

PROMISE Technology's Professional Services Program Provides the Best Foundation for Storage Deployments

PROMISE Professional Services Offerings Include Extended Warranties, Onsite Parts Replacement, Advanced Training and Installation Services

HSINCHU, TAIWAN and MILPITAS, CA--(Marketwired - Mar 31, 2015) - PROMISE Technology Inc., a recognized global leader in the storage industry, today introduced PROMISE Professional Services - a program for the USA and Canada which offers customers the best foundation for PROMISE storage deployments. With comprehensive training programs, warranty upgrades, rapid response onsite parts replacement and installation services, PROMISE Professional Services is designed to provide customers with the knowledge, support service, and expertise to ensure the success of their deployment and expedite return on investment.

"Storage is an area that is becoming increasingly important and the right cost-effective solutions with leading technical support and service are vital to help businesses differentiate and grow," said Victor Pacheco, Director of Field Applications and Support, PROMISE Technology. "Our standard warranty and PROMISE Professional Services offer the best technical support, training and service in the industry to ensure your storage is running smoothly and your business can grow worry-free."

PROMISE Professional Services includes the following offerings:

PROMISE Extended Warranty

The PROMISE Extended Warranty is an upgrade to the company's two or three-year standard limited warranty, offering the same high quality of service and support but for an extended contract period. Purchasing a PROMISE Extended Warranty provides customers with peace of mind and ensures continuous uninterrupted support that includes phone and web support to troubleshoot any issues 24 hours a day, 7 days a week.

PROMISE ServicePlus - Onsite Parts Replacement

The PROMISE ServicePlus Plan features the rapid dispatch and onsite installation of critical replacement components and is available for both fully configured systems sold through Apple authorized channels as well as Windows and Linux qualified systems sold through PROMISE authorized channels. The Onsite Parts Replacement service is available 24 hours a day, 7 days a week for the entire warranty period with response times as fast as four hours in most major metropolitan areas after failure verification.

PROMISE Technical Training Program

The PROMISE Technology Training Program is designed to provide a working knowledge of PROMISE subsystems. Level 1 training for PROMISE's VTrak A-Class, G-Class and Ex30/Jx30 can be completed online and is a prerequisite to Level 2 classroom training which provides the knowledge to successfully install, configure and maintain PROMISE storage. Upon completion of Level 1 and Level 2 training, students will be qualified to deploy PROMISE storage solutions in both direct-attached and in heterogeneous SAN environments.

PROMISE Professional Services Installation

The PROMISE Professional Services Team of storage experts will survey a customer's site, assess the infrastructure, and provide recommendations on PROMISE products that will deliver the service level requirements for their business. PROMISE Professional Services Installation Technicians bring forth their intimate product knowledge along with years of network and platform experience, ensuring the installed hardware will provide years of reliable performance, making the PROMISE team the perfect extension for any IT organization rolling out servers or a SAN.

Availability

PROMISE Professional Services offerings can be purchased by contacting the PROMISE Technical Support team at +1-408-228-1500, 24 hours a day, 7 days a week or by contacting PROMISE sales at sales@promise.com and +1-408-228-1400, Monday - Friday, 8 - 5 pm PST.

For more information, visit www.promise.com and follow PROMISE Technology on LinkedIn, Facebook or Twitter.

About PROMISE Technology Inc.

PROMISE Technology is a recognized global leader with 25 years of experience in the storage industry. PROMISE has developed its own enterprise-class hardware and software storage architecture, in addition to complete SAN, NAS and Unified storage platform product lines. PROMISE is also committed to providing dynamic software defined storage solutions for vertical markets, including cloud and IT storage solutions, video surveillance storage solutions, rich media storage solutions and much more. With industry leading technology and research and development capabilities, combined with highly experienced global sales and after sales service teams, PROMISE is at the forefront of the industry with the highest levels of customer satisfaction. PROMISE Technology is an ISO-9001:2008 and ISO-14001:2004 certified manufacturer with operations and sales and support teams throughout the Americas, EMEA, and APAC regions providing unparalleled service and support to customers around the globe. For more information, visit: www.promise.com.

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