SOURCE: Gryphon Networks

July 10, 2007 06:00 ET

Provitel Selects Gryphon's Guardian Contact Governance Solution to Eliminate Regulatory Compliance Risk for Global Call Center Clients

NORWOOD, MA--(Marketwire - July 10, 2007) - Gryphon Networks, the global leader in on-demand Contact Governance solutions, today announced that its award-winning call center compliance solution, Guardian, has been selected by Provitel of the Dominican Republic to be the compliance standard in their contact center operations.

Gryphon's Guardian Service offers real time, automated list confirmations which guarantee that every telephone contact will not violate a federal, state or campaign-specific regulation. Guardian also seamlessly manages opt-outs and EBRs (established business relationships) that can bring back up to 60% of the market to organizations.

Provitel is a Multi-Media Service Bureau offering integrated contact center solutions located in the heart of Santo Domingo, Dominican Republic. Its state-of-the-art facilities provide inbound, outbound, blended and IVR services for clients. This current facility is large enough to accommodate 100 contact center agents and they have expansion plans to greatly increase that number.

Bilingual call centers are in demand, particularly from USA companies as they continue to expand the marketing of their solutions or products to other countries. Provitel's leading multi-lingual contact center solution combined with Gryphon's Guardian Service, allows them to establish a reliable and compliant communications network with the USA. Clients of Provitel benefit from low operating costs, 100% guaranteed regulatory compliance and expanded services that give them a competitive advantage.

Asked to comment on their selection of Gryphon's award-winning call center compliance solution, CEO of Provitel, Luis Echevarria, stated, "Our clients require 100% compliance with a reliable and dependable infrastructure for services delivery. Gryphon's leadership position in the market and with Enterprise customers will enable Provitel to expand our market and meet the demanding needs of our customers. Provitel was using a previous compliance service provider, however, they could not scale with our needs. Gryphon became the clear choice per our marketing and business goals."

"Gryphon takes great pride in providing the industry standard solution for compliance in domestic and international call centers," stated Jason Pace, Director of Call Center Solutions for Gryphon. "We deliver to our customers an unprecedented level of service for outbound compliance with 100% warranted protection. Our customers are able to maintain the highest levels of both efficiency and reliability when calling their prospects without the risk of calling a registered DNC consumer. We are excited Provitel chose Gryphon's Guardian solution. It is a testament to their commitment of being a leader in the Caribbean call center market with integrity and compliance."

About Gryphon Networks:

Gryphon Networks is the worldwide leader in On-Demand Contact Governance solutions, ensuring contact compliance and enabling consumer preferences to drive profitable customer relationships. Our clients use Gryphon to provide do-not-contact regulatory compliance, track established business relationships (EBRs), and manage opt-in, opt-out, and privacy preferences to implement permission-based marketing programs. Gryphon transforms consumer communications into customer relationships across the enterprise. This allows companies to efficiently acquire new customers through greater lead-generation, retain their current customer base by increasing customer loyalty, and grow their business relationships with existing customers through cross-selling. Established in 1995, the company is headquartered in Norwood, MA and has offices internationally. More information about the company and its on-demand applications is available at

About Provitel

Based in Santo Domingo, Dominican Republic, Provitel is focused on the U.S. and Latin American markets, offering unique outsourcing services in English, Spanish, Portuguese, French, and other languages. Provitel aims to provide integrated solutions and specialized services through world-class management and state-of-the-art technology. Provitel aspires to be the provider of choice in Latin America and the Caribbean region for contact centers and outsourcing needs. For more information, visit

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