SOURCE: Whaleback Managed Services

Whaleback Managed Services

July 10, 2012 08:00 ET

Prudential Verani Realty Changes the Game With Whaleback Managed Unified Communications Services

New Mobile Tools Attract New Agents and Help Them Become More Productive -- Whenever and Wherever They Are

PORTSMOUTH, NH--(Marketwire - Jul 10, 2012) - Whaleback Managed Services, the leader in managed unified communication services, announced today that Prudential Verani Realty has chosen Whaleback's CrystalBlue Cloud-based Managed Voice Services to help their sales team become more productive, reduce communications costs, and increase service reliability.

"We were surprised that the new mobility tools are helping the company attract and retain the most talented agents," said Margherita Verani, President of Prudential Verani. "Having the tools to be very nimble is very attractive to top producers."

Prudential Verani Reality is a fast paced real estate firm with over 350 associates and eleven office locations. The company's previous phone system was not very reliable and their mobile features did not always work. Needing easy access to incoming calls and faxes while out in the field, their agents were becoming increasingly frustrated with the service. They also found themselves requiring more functionality including forwarding, transferring, and access to voicemail while on the road. Additionally, it would take the system administrator over 35 minutes just to configure a new extension.

"It was clear that we needed a more reliable and robust phone system," noted Anna Mantica, Director of Information Systems at Prudential Verani. "We selected CrystalBlue for a number of reasons including:

  • Agents are now reachable anytime, anywhere. They have the option to easily receive faxes and voicemails on the go. 
  • It is a very cost-effective and reliable solution.
  • We can now quickly add or change extensions from anywhere in minutes using the cloud based configuration management portal.
  • With managed services, the Whaleback team monitors the entire system and if something goes down, they are usually calling me before I call them."

Mantica continued, "I can't say enough about how refreshing it is to work with a company that did exactly what it promised and more."

CrystalBlue Cloud-based Managed Voice Services gives customers a feature-rich, high quality, enterprise-wide communications system without the expense or headache of installing and managing a traditional on-premise PBX. Its features can be accessed anywhere, anytime from the Internet, mobile network or public telecommunications network. CrystalBlue integrates business-class telephony features, high-definition voice, network services, IP desk phones, messaging, collaboration, mobility, service guarantees, and redundancy with the simplicity of a cloud-based service and the quality and reliability of a robust enterprise system.

Benefits of Whaleback's Mobile Cloud-based Managed Voice Services include:

  • Personal Auto-Attendant
  • Extension Anywhere
  • Single Number Access
  • Find-Me-Follow-Me
  • Web based User Services
  • Mobile Call Screening
  • Multi-Device Access
  • Softphones
  • Fixed Mobile Convergence
  • Virtual extensions
  • Presence

About Whaleback Managed Services
Whaleback Managed Services is a leading provider of cloud-based managed unified communications services for small and medium enterprises. Whaleback's end-to-end, business-class voice services enhance productivity and reduce operational and capital expenses by offering flexible, feature-rich VoIP calling packages, proactive, centralized monitoring and management, and high-touch customer service. Whaleback's optimized cloud-based managed voice services are used by customers with single and multi-site environments in industries including retail, legal, financial, real estate, service, medical, construction, food, tourism and more. For more information about Whaleback Managed Services visit

Contact Information

  • Contact
    Lisa Allocca
    Red Javelin Communications
    +1 (978) 470-2227
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