December 05, 2011 13:13 ET

PSVillage Launches First-of-Its-Kind KPI Benchmark

Unique Real-Time Data Views Offer Continuously Updated Metrics for Technology Professional Services

SANTA CLARA, CA--(Marketwire - Dec 5, 2011) - PSVillage, an industry-leading, global community serving technology professional services and consulting leaders, today announced a first-of-its-kind benchmark providing dynamic and continually updated views into the key performance indicators (KPI) driving decision-making and day-to-day operations of professional services organizations (PSO).

Unique in the industry, the online benchmark updates and aggregates data with each incoming survey, providing 24/7 access to current metrics that can be filtered by company size, geography, industry and software delivery model (e.g., On-Premise, SaaS, Hosted) -- enabling micro- or macro-level views into the particular information most useful to a professional services organization.

The PSVillage Industry Benchmark Survey covers demographics, human capital, finance, and operations with a robust set of metrics provided for each. For example, human capital data spans 19 different roles within management, sales support, operations and service delivery. Comprehensive compensation and profit-maximizing metrics are provided for each of these roles, including average base salary, target bonus, target billable utilization and billable rate per hour.

Charts covering services utilization models, total costs, cost of services sold, etc., are presented along with detailed tables of continually aggregated data. This high quality data is updated by a growing pool of executives pre-screened for active professional services management responsibility with profit/loss oversight.

"This is the holy grail of benchmarks for services professionals," said Joe Longo, vice president, consulting, MetricStream. "Executives continually measure their operations against financial metrics and ratios. Prior to this benchmark, this information would be stale nearly as soon as it was available. Because the PS Village benchmark is dynamic, it not only gives me great and current data points for decision-making, it provides great insight for trends in the industry -- for example a decline or increase in billing rates or margins. I can check for updated metrics, filtering to view data from larger or similar companies, as often as I wish."

"PSVillage is proud of this latest contribution to the professional services industry," said PSVillage founder, Terry Jansen. "Like our knowledge base and community events, the benchmark was designed by and continually refined for the audience which it serves. The benchmark captures and returns the operational experience of some of the finest minds in this industry, supporting our ongoing goal of providing professional services leaders with the resources to continually improve their operations."

The benchmark is available for $495 for 30 day unlimited access, or $995 for a year of unlimited access. The benchmark is supported by PSVillage sponsors' Tenrox, Compuware and NetSuite. For more information, go to

About PSVillage
PSVillage is an industry-leading, global community of more than 2,000 technology professional services leaders representing over 750 companies. The site hosts a moderated discussion forum, the Professional Services Industry Benchmark Survey, an on-line magazine, job board, knowledge library, a spotlight of members, and a variety of high-value services, including webinars, white papers, research and networking events. To learn more, go to

Contact Information

  • Contact:
    Pam Crowley
    Crowley Communications
    (408) 529-9655
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