SOURCE: Psytechnics


December 15, 2009 10:03 ET

Psytechnics to Speak on Customer Centric, QoE Based Service Quality Management at HP Communications World

HAMBURG, GERMANY--(Marketwire - December 15, 2009) - HP Communications World -- Psytechnics, a leader in IP voice and video performance and service management, today announces their presence at Hewlett-Packard (HP) Communications World. Ravi Pather, vice president sales Europe, will speak at a session entitled, "Enrich Service Quality Management with End-User Quality of Experience," on Wednesday, December 16 from 16:00 to 16:45, with Sacha Raybaud, solution consultant at HP. Psytechnics, also a silver sponsor, will be showcasing its award-winning Experience Manager, a comprehensive solution for voice and video performance management, troubleshooting, service level reporting and compliance.

The presenters will discuss the requirement for user based 'quality of experience' (QoE) to be managed as an essential element of any 'customer centric' service quality management process for real time IP voice and video conferencing services. The integration of the HP and Psytechnics management solutions facilitates proactive management with rapid detection and resolution of voice and video quality problems. This combined solution delivers consolidated, end to end service quality management that combines network based QoS (quality of service) data with user based QoE data for IP voice and video, enabling IT operations to rapidly understand the severity of a problem and escalate it to the correct support resources to rectify it.

"The real-time detection of breached quality thresholds for any IP voice or video call can now be identified, isolated and pinpointed to a particular part of the network using the Psytechnics QoE and QoS based metrics. This information is then correlated against reported network issues and any configuration changes driven from the change management process by HP's SQM (Service Quality Manager) environment, to rapidly identify what caused call quality to be breached," says Pather.

"This is the first truly integrated service management solution for real time IP voice and video services, with the impact and benefits to service providers and enterprises being enormous, reducing MTTR (mean time to repair) and most significantly IT operational costs," Pather continues. "We are seeing issues identified in 10% of the time it takes compared with just using network monitoring tools. Existing and new HP service provider and enterprise customers will benefit from this new integrated solution."

Key Facts:

  • Psytechnics monitors QoE based metrics for IP voice and video calls consistent with the users' real experience of that call.
  • Breached quality thresholds are detected in real time and the issue pin pointed to IPT or Video conferencing equipment, media servers, gateways, networks or users.
  • Experience Manager's advanced diagnostics and troubleshooting supports Level 2 and 3 experts by providing root cause analysis and detailed visibility of call by call performance to reduce MTTR and increase 'right first time' resolution.
  • Real time dashboard and report generator supports businesses and operations management with its service status view and service level reporting.
  • Psytechnics supports integration with HP Business Availability Center (BAC), HP OpenView Performance Insight (OVPI) and HP Service Quality Manager (SQM)
  • Psytechnics, a silver sponsor of this event, will also be exhibiting at booth #K05


About Psytechnics

Psytechnics is the leader in voice and video performance management solutions, enabling effective management of service levels and reduced operating and support costs for IP Telephony, Video Conferencing and Unified Communications in fixed, mobile and converged environments.

Psytechnics' Experience Manager is a comprehensive solution for voice and video performance management, troubleshooting, service level reporting, and compliance. Using real-time, objective call analysis detailing the actual user experience presents accurate results for right first time 'find and fix' using the right resource. Experience Manager, winner of Internet Telephony and Unified Communications Magazines' 'Product of the Year 2008,' focuses on application specific as well as the IP transmission characteristics to detect user affecting factors such as noise, delay, distortion, and echo that, when combined, will determine the users' experience.

Psytechnics is a registered trademark of Psytechnics Ltd. All other trade names, trademarks, and registered trademarks are the property of their respective owners.

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