SOURCE: Puppet Labs

Puppet Labs

November 20, 2013 11:00 ET

Puppet Labs Hires VelocX Co-Founder as Vice President of Customer Success

Holly Files to Provide Leadership and Operational Expertise as Company Scales to Meet Accelerating Market Demand for IT Automation

PORTLAND, OR--(Marketwired - Nov 20, 2013) - Puppet Labs, the leading provider of IT automation software, today announced that Holly Files has joined the company as Vice President of Customer Success. Files brings 25 years of experience building and growing customer-facing organizations within the enterprise software space. Files will lead the Customer Success team at a time of rapid growth for the company and industry.

Prior to joining Puppet Labs, Files served as Managing Principal of VelocX, a business consulting firm she co-founded. There Holly led her team in aligning strategy, leadership, organization and operations to increase growth velocity for VelocX customers. Prior to VelocX, Files held chief operating officer and senior executive positions for Chockstone, KC Distance Learning, NetIQ and WebTrends.

"Puppet Labs was founded on the ideal of software built for its users," said Luke Kanies, founder and CEO, Puppet Labs. "Given this, our growth is tied to how we help our customers drive down the cost of change. Holly's leadership and experience will ensure that we aren't just selling software, we're helping our customers."

"Puppet Labs is leading the market, helping IT organizations leverage virtualization and cloud-based opportunities," said Holly Files, VP of Customer Success, Puppet Labs. "I look forward to my team helping drive growth through improved service and support, and boosting our customers' success."

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About Puppet Labs
Puppet Labs, Inc. is the leader in IT automation. Puppet Labs' software provides system administrators the operational agility, efficiency and insight they need to proactively manage dynamic infrastructure, scaling from tens of servers to thousands, on-premise and in the cloud. Thousands of the world's leading organizations use Puppet Labs' software to configure and manage their IT infrastructure, including Citrix, eBay, NYSE, Cisco WebEx, Salesforce, Bank of America and PayPal. Based in Portland, Oregon, Puppet Labs employs more than 190 people. The company is backed by investors Kleiner Perkins Caufield & Byers, Google Ventures, VMware, Cisco, True Ventures, Radar Partners, and Emerson Street Partners. To learn more, please visit

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