SOURCE: PureFormulas


October 04, 2016 08:52 ET

PureFormulas Wins Fifth Consecutive Bizrate® Circle of Excellence® Award, Second Platinum

Award Recognizes Outstanding Customer Service and Satisfaction Among Online Retailers in North America

MIAMI, FL--(Marketwired - October 04, 2016) - PureFormulas has earned its fifth consecutive Bizrate® Circle of Excellence® Award in recognition of outstanding online customer service and satisfaction, also earning its highest distinction, the Platinum Award for the second consecutive year.

PureFormulas is one of only 97 online retail companies who also received the Platinum Award, which is awarded to retailers that not only achieved winner status, but also earned a score of at least 9.0 or above out of 10.0 in all seven key satisfaction indicators.

"It is an honor for PureFormulas to be included among the 5.8 percent of online retailers receiving this year's Bizrate Circle of Excellence Award among the more than 3,500 eligible retailers in North America," said PureFormulas CEO Jose Prendes. "It inspires us to remain focused on providing the best customer service in the industry."

The Bizrate Circle of Excellence recognizes online retailers that have provided outstanding online customer experiences throughout the year.

Among the factors considered are:

  • Overall Satisfaction
  • Product Selection
  • Ease of Finding
  • Repurchase Intent After Order is Received
  • On-Time Delivery
  • Product Met Expectations
  • Customer Support

About PureFormulas
PureFormulas is a leader in the online health supplement space, distributing GMP-certified quality products, including dietary supplements, organic food, beauty products, sports nutrition supplements, and pet products. PureFormulas is committed to helping its customers live life pure, featuring a secure and friendly online shopping experience providing free shipping for more than 40,000 products. Our professionals work with nutritionists and healthcare advisors to keep up-to-date with healthcare trends. PureFormulas has been recognized for outstanding customer service five years in a row with the Bizrate Circle of Excellence Award, and has ranked consistently on Internet Retailer's annual list of Top 500 online retailers. For more information, please visit:

ABOUT Bizrate® Insights
With over 25 million surveys collected annually from over 4,500 retailers worldwide, Bizrate Insights -- a Time Inc. company -- is one of the largest sources of verified customer-generated seller ratings and reviews, helping both retailers and consumers make informed decisions. Bizrate Insights' core solutions cover online and mobile visitors, online and mobile buyers, as well as retail store buyers. These core solutions are free, allowing retailers of all sizes to build best-in-class customer experiences, gain competitive intelligence, and attract more qualified traffic from top search engines.

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