April 26, 2005 09:00 ET

Q Inc and Fine Point Technologies, Inc. Announce Strategic Marketing Agreement

Dynamic Partnership Will Focus on Providing Telecommunications Carriers With an Industry-Leading Quality of Experience Platform

SAN FRANCISCO, CA -- (MARKET WIRE) -- April 26, 2005 -- Q Inc, an emerging leader in the telecommunications quality testing industry, and Fine Point Technologies, Inc., a leader in High-Speed Data customer care software, today announced that they have signed an agreement to co-develop and co-market technologies that improve the quality of digital services offered by service providers.

Fine Point offers providers of Internet services pre-qualification, self-installation and service delivery technologies to acquire, manage and retain subscribers at the lowest possible cost.

Q and Fine Point will together provide one of the most comprehensive suites for improving the quality of a carrier's digital services, with Fine Point addressing hardware and provisioning issues and Q handling network, protocol and application metrics.

John O'Keefe, Fine Point CEO, commented, "Subscriber retention and support cost reduction is a major priority for broadband service providers. The combination of the Q-realAgent™ diagnostics with our self-repair technology is a powerful solution that will not only reduce support costs but will increase subscriber satisfaction which is key in today's market place."

Added Jeff Lindauer, Q's CEO, "Fine Point's technology is perfectly aligned with Q's. Together we have an end-to-end solution that extends beyond the network edge to give carriers a grandstand seat from which to watch over and control a customer's experience."

About Fine Point Technologies

Fine Point Technologies, Inc. ( offers a range of solution-based technologies designed with the singular goal of enabling broadband and dial-up Internet service providers to better acquire, manage, and retain subscribers. By focusing on subscriber self-installation and enhanced customizability, Fine Point Technologies solutions grow service provider revenues while reducing the costs of service deployment and customer retention. Fine Point Technologies' customers include such industry leaders as Verizon, Motorola, Sprint, Telefonica Argentina, and France Telecom.21.

About Q

Q develops quality assurance testing software that helps service providers and global telecommunication carriers gain a profound insight into their customers' Quality of Experience.

Q focuses on understanding and responding to the multi-dimensional complexity of a real user's environment, rather than relying on the device-centric approach that characterizes most testing solutions today. Previously known as interNetwork, Inc., the company is venture-funded and privately held.

Q maintains offices in San Francisco, England and Germany. Additional information can be found at

Contact Information

  • Contact
    Molly Scales
    Communications Manager
    Phone: (212) 962-7410 x301

    Peter Mansfield
    Director of Marketing
    Phone: (310) 245-9600