SOURCE: Virtual Hold Technology
SAN FRANCISCO, CA--(Marketwire - Sep 19, 2012) - Virtual Hold Technology® (VHT®) today is demonstrating its new Conversation Bridge™ solution that enables customers to quickly and easily request a callback from customer service through the use of QR codes, smartphones, internet-connected televisions, kiosks, gaming consoles and other communication channels at Dreamforce, the cloud computing industry event of the year hosted by Salesforce.com.
"QR codes are popping up everywhere because they are a great way for marketers to bridge the gap between the physical world and the online world where details and rich content are available for customers seeking more," said Eric Camulli, VHT's vice president of marketing. "But sometimes the best and most successful way to serve your customers is by talking to them, and the Conversation Bridge makes that happen."
VHT's Conversation Bridge is a multichannel callback solution that accepts callback requests and connects customers with live service when they need more information about products and services. Customers don't have to search for phone numbers, start the process over, repeat information or endure extended hold times. Instead, detailed information about the request is captured by VHT when the QR code is snapped. This data is then used to help route customers to the right person with the right skills in order to enhance the customer experience and improve close rates for businesses: "It's callback with context, which leads to positive customer conversations," Camulli said.
"Today's demonstration shows that there are better ways to connect with customers," VHT CEO Wes Hayden said. "The speed and simplicity of requesting a callback from a specialist who knows what you need and precisely how to help is altering the customer service paradigm."
VHT's Conversation Bridge integrates seamlessly with businesses' existing communications infrastructure to save them money while optimizing customer interactions. Their solutions may be hosted in the cloud or are available on-premise. VHT pioneered and patented virtual queuing callback technology for contact centers and Fortune 1000 clients in the late 1990s and continues to be on the leading edge with solutions for mobile platforms that are seamlessly integrated into companies' existing strategies and systems. VHT's multichannel callback solutions have literally saved over 1,600 years of hold time so far in 2012.
About Virtual Hold Technology® (VHT®)
VHT's Conversation Bridge™ is a simple solution with huge impact that provides customers a consistent experience no matter how they try to contact you. VHT's intelligent callback solutions prepare businesses for next-generation communications channels, such as mobile apps and internet-connected TV consoles, by enabling context data to be passed from these channels to existing routing and screen-pop systems. To learn more about how VHT can save your company money, optimize your customer interactions and transform the customer experience, visit www.conversationbridge.com or email email@example.com.