SOURCE: QSR Automations

QSR Automations

May 20, 2010 08:30 ET

QSR Automations Launches ConnectSmart TeamAssist at NRA for Innovative Presentation of Recipes, Training, Maintenance Tasks

NRA 2010 Exhibit Showcases QSR's Revolutionary In-Store, Online, and Mobile Guest Management Solutions for Helping Operators Create More Traffic and Turn More Tables

LOUISVILLE, KY--(Marketwire - May 20, 2010) -  QSR Automations®, a leading provider of in-store, online, and mobile connected technology solutions for hospitality businesses worldwide, will showcase its newest product innovations at the 2010 National Restaurant Association Restaurant, Hotel-Motel Show (NRA), held May 22 to 25 at McCormick Place, Chicago. In addition to demonstrations of QSR's revolutionary seating, wait list, reservations, and kitchen software and hardware products available from QSR's ConnectSmart® Hospitality Automation Solution, the exhibit will feature QSR's new fully integrated ConnectSmart TeamAssist software. 

TeamAssist is an easy-to-use solution for creating, maintaining, and presenting key information for in-store team members -- making information available in the store when, where, and how it is needed. TeamAssist offers a robust recipe viewer as well as a repository for maintenance tasks and training information. With the recipe viewer functionality, TeamAssist provides customizable recipe information within a restaurant, which ensures operators can eliminate the costly printing and shipping of menu cards or recipe books that serve to clutter restaurants. To make certain that maintenance tasks are completed properly, operators can build a group of maintenance "recipes" -- such as for shutting down a grill or cleaning restrooms. And with complete support for photos and videos, hospitality operators can rely on TeamAssist to make available extensive training information for use within the store. 

Often used in a restaurant environment along with other applications that are part of QSR's comprehensive ConnectSmart solution -- such as the ConnectSmart Kitchen (CSK) graphical software for sophisticated kitchen automation -- TeamAssist can also be used completely stand-alone in any kitchen, or anywhere in any part of any restaurant. Additionally, TeamAssist provides improved efficiencies and significant costs savings within such environments as bars, buffets, bakeries, and grocery stores. 

The wizard driven builder tool for inputting all TeamAssist information keeps the data segmented, so that it is not only easy to add data, but the data can be used and reused in different formats within TeamAssist and by any other ConnectSmart applications in use in the store. The data can also be presented in the specific manner that is most useful for that specific team member. As an example, when using the recipe viewer, an assembler in a restaurant kitchen will see the Expo View for a menu card, where key information about presentation of the menu item is provided. At the same time, a prep chef will see the Prep View for that same menu item, where information about ingredients and cooking procedures is most important. 

TeamAssist can be powerfully used along with QSR's CSK. As the heart of QSR's comprehensive ConnectSmart solution, the sophisticated CSK ensures operators can effectively route and intuitively display menu items and orders in a specific manner at each kitchen station to meet exact operational requirements. With the CSK's tabbed views functionality, a single physical kitchen monitor at a specific kitchen station can be transformed into eight virtual kitchen stations with easy to navigate tabs configured at the top of the customizable CSK kitchen station screen. When running TeamAssist in a CSK tabbed view, the solution can be configured so that expo stations automatically use the Expo View for menu items and prep stations automatically use the Prep View for the same menu items. 

Capitalizing on QSR's long-standing philosophy of providing highly flexible solutions, TeamAssist can be managed and run locally within each store or can be managed and run at an enterprise level. TeamAssist also supports multiple languages, ensuring that each specific station can be assigned a default language and each in-store team member can select a different language for display on his or her screen during a specific shift. 

"QSR is helping thousands of hospitality businesses improve operational efficiencies and guest service with our innovative, powerful, and reliable technology solutions -- and our new ConnectSmart TeamAssist is a natural extension of our comprehensive product lines," said Andrew Sonntag, chief operating officer for QSR Automations. "We are excited to debut TeamAssist at NRA, which is designed to alleviate stress and drive efficiencies with in-store team members while reducing costs at the corporate level." 

Also showcased within the NRA exhibit are QSR's ConnectSmart WebReserve™ and ConnectSmart WebAhead™ solutions for enabling guests to make a reservation or join the wait list through the web, rather than tying up guest and store personnel time with phone calls to the restaurant. With ConnectSmart WebReserve Mobile and ConnectSmart WebAhead Mobile, guests have the added convenience of using their mobile phone for these activities. These connected online solutions are fully integrated with QSR's ConnectSmart Reservations for making reservations from within the store and ConnectSmart Hostess for in-store seating and wait list management. 

Operators who rely on QSR's Hostess software are pleasing guests with efficient seating as well as accurate wait times that can take into account a powerful and unique connection to the dining room as well as QSR's CSK. Highlighted at NRA, the CSK will be running with QSR's new highly reliable xCeed® kitchen controllers. With a powerful processor and running the Microsoft® Windows® CE operating system, the xCeed controller supports graphical capabilities, browser-based access, international character sets, and targeted applications as well as numerous display options -- including portrait or landscape mode, 1024x768 resolution, wide screen display, and rotated video. 

"Hospitality operators of all sizes and concepts can put any or all of QSR's innovative solutions to work for them in order to maximize productivity and the guest experience," concluded Sonntag. 

About QSR Automations®
QSR Automations® provides revolutionary in-store, online, and mobile guest management solutions to hospitality businesses worldwide -- including kitchen automation, recipe viewing, seating and wait list management, in-store and online call aheads, in-store and online reservations, and guest messaging. Since 1996, QSR has connected thousands of hospitality companies of all sizes and concepts around the world to enhanced productivity, improved profit, and maximum guest delight. QSR's innovative software and hardware products -- found within the ConnectSmart® Hospitality Automation Solution and the ePic® Kitchen Management Solution -- focus and capture all activities around the guest to measurably increase efficiency and quality, creating positive and memorable guest experiences each and every visit. From front to back, with QSR you're connected. For more information, visit or contact QSR at or 502-297-0221.

The marks QSR Automations, ePic, ConnectSmart, eXpert, xCeed, KP-4000, WebAhead, and WebReserve are registered trademarks or trademarks of QSR Automations, Inc.

All other trademarks, products, and brand names mentioned in this document are the property of their respective owners.

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