Quebec Federation of Real Estate Boards

Quebec Federation of Real Estate Boards

November 09, 2011 10:04 ET

The Quality Service Certification: A New Way to Assess Clients' Satisfaction With Their Real Estate Broker

ÎLE-DES-SŒURS, QUÉBEC--(Marketwire - Nov. 9, 2011) - The Québec Federation of Real Estate Boards (QFREB) announces the launch of a new tool that allows consumers to assess other consumers' level of satisfaction with the services provided by a real estate broker.

The Quality Service Certification is a certification offered to real estate brokers relating to customer service best practices in the real estate industry. QSC certified brokers must present their clients with a written Quality Service Guarantee. This guarantee describes all of the services that the real estate broker commits to providing throughout the real estate transaction.

To measure clients' level of satisfaction with a real estate broker, after the closing of a transaction, an independent research firm sends a survey to selling clients and buying clients in order to obtain their level of satisfaction with the services provided by the broker. To keep their QSC certification, brokers must maintain their Customer Satisfaction Rating at a "Satisfied" level of at least 3.75 on 5. Consumers can view certified real estate brokers' Customer Satisfaction Rating and can consult the quality of their customer service by visiting www.certificationqsc.ca.

"So far, more than 8,700 surveys have been sent to the buying and selling clients of QSC certified brokers," said Claude Charron, President of the QFREB Board of Directors. "Among the 2,955 surveys returned, no less than 95.8 per cent of buyers and 96.1 per cent of sellers stated they were satisfied or very satisfied with the service they received from their QSC certified broker," he added.

A total of 1,319 real estate brokers across Québec are now Quality Service Certified, including more than 700 in Greater Montréal.

About the Québec Federation of Real Estate Boards

The Québec Federation of Real Estate Boards is a non-profit organization composed of Québec's 12 real estate boards as associate members and the 15,000 real estate brokers who are affiliated members. Its mission is to promote and protect the interests of Québec's real estate industry so that the boards and their members can successfully meet their business objectives. The implementation of the Quality Service Certification is a reflection of the spirit of this mission.

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