SOURCE: Quantum Corporation

February 21, 2008 14:56 ET

Quantum Scores High Ratings in Third-Party Customer Satisfaction Research

90 Percent of Customers Would Recommend Quantum Solutions to Colleagues

SAN JOSE, CA--(Marketwire - February 21, 2008) - Quantum Corp. (NYSE: QTM), the leading global specialist in backup, recovery and archive, today announced the results of third-party research that was conducted to gauge Quantum customer satisfaction rates. The study found that 92 percent of the company's customers are satisfied or extremely satisfied with Quantum overall, and 90 percent would recommend Quantum to their colleagues. The research was conducted across Quantum's customer base, covering a broad range of companies by size and industry and all product categories.

"We are very pleased with the research results, which demonstrate the benefits Quantum provides to customers through our broad range of integrated disk and tape solutions, strong sales engagement and comprehensive service and support," said Janae Lee, vice president of marketing for Quantum. "We also recognize the importance of driving ongoing improvement and will continue to incorporate customers' feedback as we focus on addressing their evolving data protection and retention needs and further enhancing their overall experience."

Conducted by Creative Strategic Consulting, the research showcased Quantum's value as the leading specialist in backup, recovery and archive. For product satisfaction, Quantum scored 91 percent, overall. Topping the individual product ratings were Quantum's Scalar® i500 midrange tape library and Scalar i2000 enterprise tape library, at 100 percent and 97 percent, respectively. Performance, scalability, flexibility and features/functionality were the key criteria customers noted in their assessments of these automation offerings.

In addition to Quantum's high product satisfaction scores, the company also received strong marks for both sales engagement and service/support. 88 percent of customers reported that they were satisfied or extremely satisfied with Quantum's sales and pre-sales interaction, while the rating for service and support was 85 percent.

"When we began looking for a way to back up our 500 servers, across two data centers, Quantum was there every step of the way helping us design a comprehensive solution -- rather than just selling us a bunch of products -- that would meet our requirements and budget," said Derek Masseth, assistant director of systems infrastructure for the University of Arizona.

"Quantum is also very good when it comes to service and support," continued Masseth. "We rarely call them. In fact, they call us if they notice a problem with our system via their proactive monitoring capabilities. Quantum understands that our systems need to work 24x7, and they do everything they can to make sure we accomplish that. They are very easy to do business with and I highly recommend them."

About Quantum

Quantum Corp. (NYSE: QTM) is the leading global storage company specializing in backup, recovery and archive. Combining focused expertise, customer-driven innovation, and platform independence, Quantum provides a comprehensive, integrated range of disk, tape, and software solutions supported by a world-class sales and service organization. As a long-standing and trusted partner, the company works closely with a broad network of resellers, OEMs and other suppliers to meet customers' evolving data protection needs. Quantum Corp., 1650 Technology Drive, Suite 800, San Jose, CA 95110, (408) 944-4000, www.quantum.com.

Quantum, the Quantum logo and Scalar are registered trademarks of Quantum Corporation and its affiliates. All other trademarks are the property of their respective owners.

"Safe Harbor" Statement under the U.S. Private Securities Litigation Reform Act of 1995: This press release may contain "forward-looking" statements within the meaning of the Private Securities Litigation Reform Act of 1995. Specifically, without limitation, statements relating to 1) the benefits Quantum provides to customers through its products and services and 2) future sales of such products and services are forward-looking statements within the meaning of the Safe Harbor. These statements are based on management's current expectations and are subject to certain risks and uncertainties. As a result, actual results may differ materially from the forward-looking statements contained herein. Factors that could cause actual results to differ materially from those described herein include, but are not limited to, unexpected material deviation in product operation, operational difficulties, unexpected changes in market conditions, the ability of competitors to introduce new solutions that compete more successfully with our solutions, and unanticipated changes in customers' needs or requirements. More detailed information about these risk factors, and additional risk factors, are set forth in Quantum's periodic filings with the Securities and Exchange Commission, including, but not limited to, those risks and uncertainties listed in the section entitled "Risk Factors," on pages 36 to 46 in our Quarterly Report on Form 10-Q filed with the SEC on February 8, 2008 and on pages 12 to 21 in our Annual Report on Form 10-K filed with the Securities and Exchange Commission on June 13, 2007, as amended, and those described in any subsequently filed reports. Such reports contain and identify important factors that could cause actual events and results to differ materially from those contained in our projections or forward-looking statement. Quantum expressly disclaims any obligation to update or alter its forward-looking statements, whether as a result of new information, future events or otherwise.

Contact Information

  • Contact:
    Kim Nelson
    Public Relations
    Quantum Corp.
    (949) 725-1831
    Email Contact