SOURCE: Rackspace Hosting

Rackspace Hosting

October 07, 2014 09:00 ET

Rackspace Announces Fanatical Support of Google Apps for Work

First-Time Collaboration Between Internet Giant and Managed Cloud Leader Delivers High-Touch Support for Gmail, Google Drive and Hangouts

SAN ANTONIO, TX--(Marketwired - October 07, 2014) - Rackspace® (NYSE: RAX), the #1 managed cloud company, today announced that it will offer managed IT services and support for the full Google Apps for Work technology suite including Gmail, Drive and Hangouts. Through this collaboration, the Google Apps for Work at Rackspace offering will provide customers with award-winning Fanatical Support®, along with a specific set of migration, deployment and account management services.

"Rackspace strives each day to provide a world-class service experience on top of best-in-class technologies, and our new managed service offering of Google Apps for Work is a prime example," said Taylor Rhodes, president and CEO of Rackspace. "Companies want and need a trustworthy provider to offer technical expertise and support to help them succeed with their cloud applications. This partnership is an exciting step forward in advancing the future of cloud-based office productivity and collaboration."

Google Apps for Work at Rackspace offers small businesses and IT administrators specialized expertise including:

  • Deployment Services - Delivers seamless deployment including provisioning, security configuration and mobile device management.
  • Migration Services - Offers operations assistance to help customers manage the complexities associated with system migrations including DNS configuration and data transfer.
  • Account Management - Provides high-quality account management services, which include utilization and availability reporting options.

"This is an ideal time for Rackspace to announce support of Google Apps for Work, as SMBs are looking to the cloud now more than ever before to support the need for office and collaborative applications that can be accessed from anywhere," said Chris Chute, research vice president, Global SMB Cloud and Mobility Practice at IDC. "Rackspace's focus on making SMB businesses successful through its managed cloud services and Fanatical Support team is an advantage for smaller customers who many times require this type of assistance in order to take advantage of the cloud productivity market."

As part of this collaboration, Rackspace joined the Google for Work Partner Program as a Premier SMB Reseller. This program enables Rackspace to offer services and provide Google Apps for Work to SMBs globally. The Google Apps for Work at Rackspace offering, which is in early access, is currently available in the U.S. only and will roll out internationally in 2015.

For additional information about the Google Apps for Work at Rackspace early access program and how to sign-up, please visit

About the Google for Work Partner Program
The Google for Work Partner Program includes value-added resellers, consultants, managed software providers, developers and independent software vendors that sell, service and customize Google for Work products for their customers. To learn more about the Google for Work Partner program, please visit

About Rackspace
Rackspace (NYSE: RAX) is the #1 managed cloud company. Its technical expertise and Fanatical Support® allow companies to tap the power of the cloud without the pain of hiring experts in dozens of complex technologies. Rackspace is also the leader in hybrid cloud, giving each customer the best fit for its unique needs -- whether on single- or multi-tenant servers, or a combination of those platforms. Rackspace is the founder of OpenStack®, the open-source operating system for the cloud. Based in San Antonio, Rackspace serves more than 200,000 business customers from data centers on four continents. It ranks #29 on Fortune's list of 100 Best Companies to Work

Forward-looking Statement
This press release contains forward-looking statements that involve risks, uncertainties and assumptions. If such risks or uncertainties materialize or such assumptions prove incorrect, the results of Rackspace Hosting could differ materially from those expressed or implied by such forward-looking statements and assumptions. All statements other than statements of historical fact are statements that could be deemed forward-looking statements, including any statements concerning expected development, performance or market acceptance associated with Rackspace Fanatical Support of Google Apps for Work; anticipated operational and financial benefits from Rackspace Fanatical Support of Google Apps for Work; any statements of expectation or belief; and any statements of assumptions underlying any of the foregoing. Risks, uncertainties and assumptions include the possibility that expected benefits from Rackspace Fanatical Support of Google Apps for Work may not materialize because the services are not generally accepted in the marketplace, which could occur due to certain factors including (i) a failure to market the products or services cost effectively, differentiate the products and services from competitive products and services or communicate differentiations effectively, (ii) the reliability, quality or compatibility associated with the products or services, (iii) changes in technology which adversely affect the benefits of the services, (iv) slowdowns in the general economy or technology industry that impact consumer spending habits, (v) internal strategy decisions that impact the products and services, and (vi) and other risks that are described in Rackspace Hosting's Form 10-Q for the quarter ended June 30, 2014, filed with the SEC on August 11, 2014. Except as required by law, Rackspace Hosting assumes no obligation to update these forward-looking statements publicly, or to update the reasons actual results could differ materially from those anticipated in these forward-looking statements, even if new information becomes available in the future.

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