SOURCE: Ingate Systems AB

August 21, 2006 08:00 ET

RACO Industries Chooses Ingate to VoIP-Enable Distributed Call Center

Resolving NAT Traversal for 15 Satellite Offices

SAN FRANCISCO, CA -- (MARKET WIRE) -- August 21, 2006 -- VOICECON FALL -- Ingate® Systems, which develops firewall technology and products that enable SIP-based live communication for the enterprise while maintaining control and security at the network edge, announces that RACO Industries, LLC, a value-added reseller of barcoding and data collection equipment, has chosen to deploy Ingate Firewall® and Remote SIP Connectivity solutions in its distributed call center.

Using Ingate Remote SIP Connectivity software module, RACO was able to SIP-enable an entire network -- the main office and 15 individual satellite branches -- with the addition of a single Ingate Firewall, and without having to replace the Network Address Translation (NAT) devices at every location. With Ingate, RACO VoIP-enabled 80 employees with an architecture that not only provided SIP capabilities throughout the enterprise, but was scalable to handle additional satellite offices as RACO's needs changed.

Ingate Firewalls handle the firewall/NAT traversal of the SIP traffic. They also secure SIP-based VoIP traffic using the company's full SIP proxy technology, which provides an unprecedented amount of control over the flow of SIP traffic. The SIP proxy allows for advanced filtering, verification and routing, as well as dynamic control of the opening and closing of media ports. This control offers advantages with regard to security, including encryption using Transport Layer Security (TLS) for signaling and Secure Real Time Protocol (SRTP) for media.

Extending the SIP capabilities of RACO's corporate network to the satellite offices was possible using Ingate Remote SIP Connectivity, which helped all of RACO's voice data traverse the NAT devices already in place at each satellite location.

"Far-end NAT traversal was a big hurdle, especially since we were connecting different types of networks at the remote offices with the main network and with one another using SIP-based IP phones via the public Internet," said Chris Francosky, director of Information Technology for RACO. "Ingate's Firewall and Remote SIP Connectivity provided a seamless solution to get the SIP traffic through the existing equipment, and then helped with each remote office to resolve NAT traversal issues."

"Ingate is proud to provide the firewall/NAT traversal and remote connectivity solution to RACO," said Steven Johnson, President, Ingate Systems. "RACO Industries' application highlights our products' ability to SIP-enable a distributed call center, and provide the framework for growth, with a single Ingate Firewall and our pay-as-you-grow pricing model."

For more information, please visit us at Ingate's VoiceCon booth #639, or online at

About RACO Industries, LLC

Since 1991 RACO Industries, LLC has been a leading value added reseller of bar code printers, readers, scanners, CCD's, slot readers, PDA's, POS equipment, barcode labels, tickets and tags. RACO sells the software, supplies and accessories to make the barcoding experience an easy one. Located in Blue Ash, Ohio, RACO's corporate office is an 82,000 square feet building that hosts a full-service sales, customer support, accounting, label manufacturing, shipping facilities and data center. RACO sells and ships barcoding and data collection products worldwide, and boasts locations across the United States in Ohio, Colorado, Michigan, Florida, Texas, New York and Georgia. RACO Industries has earned the prestigious Pinnacle Award four years in a row as well as numerous other awards. For more information, please visit or call 513-984-2101 or 800-446-1991.

About Ingate® Systems

Ingate® Systems develops firewall technology and products that enable SIP-based live communication for the enterprise while maintaining control and security at the network edge. Ingate has a long history of developing next-generation firewall technology that solves the NAT/firewall traversal issue inherent in SIP communications. In addition to an extensive line of Ingate Firewalls®, the company also produces the award-winning Ingate SIParator®, a device that connects to an existing network firewall to seamlessly enable SIP communications. Ingate products currently protect the networks of retail companies, financial institutions, industrial firms, government agencies and small-to-large enterprises throughout Europe, Asia and North America. Ingate Systems AB is headquartered in Sweden with offices in Stockholm and Linköping. Its wholly-owned subsidiary, Ingate Systems Inc., is located in Hollis, New Hampshire, with a U.S. technology center in Frisco, Texas. For more information on Ingate Systems, visit

Contact Information

  • For more information, please contact:

    Steven Johnson
    Ingate Systems
    (603) 883-6569
    SIP/email: Email Contact

    Hillary Call
    Public Relations Manager
    Ingate Systems
    (917) 414-9262
    SIP/email: Email Contact