SOURCE: NetScaler

March 16, 2005 10:00 ET

Rage Over Slow Response Time Intensifies for Road Warriors Accessing Secure Enterprise Applications

NetScaler Survey Conducted at Largest IT Security Tradeshow Reveals Remote User Intolerance of Poor Application Performance; Speed and Scalability Rival Security When Selecting SSL VPNs

SAN JOSE, CA -- (MARKET WIRE) -- March 16, 2005 -- A poll conducted at last month's 14th Annual RSA Conference 2005, the world's largest gathering of IT security professionals, revealed that nearly two-thirds of mobile employees rank poor application response time as a "significant" inhibitor to working remotely via an SSL VPN connection. Frustration over poor application response time has become so high, in fact, that a startling 38 percent ranked application performance as the single most important criteria in evaluating new SSL VPN solutions, ahead of traditional features such as end-point security and breadth of applications supported. The survey was conducted by NetScaler, Inc., the global leader in networking equipment designed to accelerate the delivery of secure enterprise applications.

The poll, which surveyed 225 enterprise security professionals attending the conference, addressed the usage of business applications by remote workers and the impact of performance on SSL VPN buying decisions. It concluded that secure remote access to critical applications is a growing enterprise concern, with 52 percent of respondents reporting more than 100 employees working remotely in their organizations and 35 percent reporting more than 500 remote users. Remote workers also tend to be some of the most visible employees in an organization, with key executives, sales representatives and field support personnel among those most dependent on SSL VPN technology.

The survey also found that resources being accessed by SSL VPNs are not limited to Web-based applications. While more than 80 percent of respondents reported that their remote employees require regular access to Web-based applications, a full 68 percent noted that these employees also need secure remote access to critical non-Web applications. Packaged applications most commonly cited by survey respondents include Oracle, Microsoft Exchange, PeopleSoft and SAP.

The most revealing findings from the study, however, came when survey respondents were asked to rank the importance of application response time for remote users. Approximately 60 percent ranked slow application performance as a significant problem for remote SSL VPN users, while 38 percent noted that application performance has become the single most important factor in evaluating SSL VPN solutions.

"Many enterprises who jumped on the SSL VPN bandwagon last year are finding that they overlooked the importance of application response time when selecting a solution," said Wes Wasson, vice president of worldwide marketing, NetScaler. "As the population of remote workers rises, employees in remote locations and branch offices are growing increasingly intolerant of delays in accessing the applications they need to perform their jobs. The days when SSL VPN vendors could treat security and performance as mutually exclusive goals are rapidly coming to an end."

About the NetScaler SSL VPN Solution

NetScaler is a leading provider of highly scalable SSL VPN solutions for large enterprises. Unlike standalone point products, the NetScaler solution incorporates full SSL VPN capabilities directly into its award-winning NetScaler Application Delivery System, extending the secure delivery of enterprise applications to all users, regardless of location. The NetScaler Application Delivery System is a powerful line of secure networking infrastructure solutions that integrate traditional load balancing and content switching with state-of-the-art application acceleration technology. As a result, using the NetScaler SSL VPN solution can actually accelerate the performance of critical applications by up to 5x(1) as it secures them. NetScaler also allows enterprise customers to easily scale to as many as 5,000 simultaneous remote users, far more than alternative SSL VPN solutions.

About NetScaler

NetScaler provides networking systems that enable the fast and secure delivery of applications by integrating a unique suite of optimization, security and switching capabilities. NetScaler systems provide improved application performance and hardened security for many of the world's largest enterprises, content providers and e-commerce vendors, while greatly reducing total cost of ownership.

NetScaler headquarters are in San Jose, California. For more information, visit

(1) Application performance improvements as reported by a survey of NetScaler customers

NetScaler is a trademark of NetScaler, Inc. in the United States and other countries. All other companies and products mentioned herein may be trademarks of their respective holders.

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