SOURCE: Raid Incorporated

March 28, 2006 17:00 ET

RAID to Expand Services With RAIDserv ePortal

LAWRENCE, MA -- (MARKET WIRE) -- March 28, 2006 -- RAID Incorporated, a leading storage technology and services provider, announced today the release of a new enhanced service portal for all existing StorageWatch® clients.

The RAIDserv ePortal will enable reporting and a comprehensive ability for its clients to open / close cases, view solutions, and track their own case progress through RAID's internal service management package via the web. StorageWatch clients can immediately review their entire account history of their systems from 2004 to the present.

"As RAID continues to lead in the arena of service delivery options, we feel giving customers more control on a 24-hour basis with a unique ability to work within our infrastructure is a first for the storage industry. We are always excited when we can work closer and receive input and proactively help our clients on a real-time basis. RAID has been dedicated to spending money and resources to continue to improve our customer service experience," stated Greg Morris, CEO of RAID.

RAIDserv ePortal will be included and available for all clients who are under a RAID, Inc. service contract. The roll-out of non StorageWatch clients will begin in April with an expected end delivery date of June 2006. "Due to the enormous amount of information and assets, we feel that the completion of phase 2 of the ePortal service module will be completed in this time frame," stated Keith Riel, ePortal project leader.

Clients that are under service contracts are urged to register their systems at http://raidinc.com/support_selfservice.php. so they can add this new service their existing contract at no charge.

In addition, RAID has announced that ePortal will support asset & serial number management by the 3rd quarter of 2006 while the release of contract and SLA management will be released by then end of the year.

"Being able to track an organizations assets from one web-based package will give our service customers more power than ever and it will allow our staff to be even more responsive and interactive with our clients," continued Morris. "Being able to look at tracking information on FRU replacements, opening and closing cases, and looking at solutions by products and applications will give our customers more information and ideas in regards to how they are implementing and protecting their data. The reporting feature will allow service customers to look at their entire system(s) history over time and will include open / close statistics with the final resolution to every case while providing a reporting mechanism which will enhance the deciphering of the ROI associated with their purchase."

About RAID Incorporated

Headquartered in Lawrence, MA, RAID Incorporated is a managed storage services provider (MSSP) and designs customized storage systems and solutions. RAID Incorporated's flagship service StorageWatch® is the industries only real-time monitoring and managed storage service which reduces customers total cost of ownership by reducing operational costs associated with maintaining and administering storage systems while increasing data availability. Since 1994, RAID has been devoted to researching and developing leading edge technologies while providing twenty-four hour support services to become one of the industry leaders. RAID specializes in solving compute, application, and disaster recovery needs with a unique platform combining hardware, software, and services.

Contact Information

  • Press and Analyst Contact:
    Robert Picardi
    RAID Incorporated
    Ph: 800-330-7335
    Email: Email Contact