SOURCE: GetWellNetwork



June 17, 2013 08:00 ET

Rauland Responder® Nurse Call and GetWellNetwork Integration Improves Collaborative Communication Among Care Team, Patients

MT. PROSPECT, IL and BETHESDA, MD--(Marketwired - Jun 17, 2013) - Staff assignment integration between the Rauland Responder® nurse call system and the GetWellNetwork®, Inc., Interactive Patient Care™ (IPC) solution promises improved nursing workflows and better overall patient satisfaction, the companies reported today. 

The software interface -- ResponderSync™ -- integrates staff assignment information across multiple hospital systems to improve nursing team workflows, deliver a more complete and timely picture of staff/patient assignments and improve staff/patient communication. The GetWellNetwork IPC system helps healthcare providers to engage, educate and empower patients along the care continuum. The integration of the two systems allows the nursing assignment to be made once, and then automatically appear on the patient's bedside television, with photos and names of the care team members assigned.

Nursing staff benefits from this interface by keeping their patients advised of who their caregiver is; patients benefit by being able to readily identify, recognize and communicate with their caregivers. The patient and family's ability to know their care team and understand their role makes them more likely to ask questions and become more actively involved in the care process resulting in better patient outcomes and lower healthcare costs for both patients and the provider. 

"By working with Rauland Responder, we are able to present bedside to patients and families information about their attending caregivers, and this encourages them to be more active participants in their care process," said Cheryl Gnehm, vice president, Professional Services, GetWellNetwork. "Further, this integration is noteworthy because it is standards-based, which means that we can implement this capability for any GetWellNetwork client hospital to help continuously improve patient engagement."

"ResponderSync revolutionizes the way nurses work and the way nursing teams work together," said Maureen Pajerski, Rauland's vice president of Marketing and Sales. "Nothing happens in the nursing environment until the patient assignment is made. ResponderSync maximizes the time and skills of the nursing teams on-duty and makes the most of electronic medical records by sharing information between systems. Responder does this by managing nurses' time, balancing workloads, allowing for adjustable shifts, and providing a single source of truth."

In helping to avoid 'sign-on fatigue,' the integration also can improve staff compliance, increase patient safety and help ensure proper oversight and accountability of needed historical records. Updates to the staffing and patient assignments made in one system will stay in sync on the other system as changes are made. 

Under current practice, there is a proliferation of overlapping and duplicate systems. Nursing staff must take the time, and remember, to sign-on and sign-off independently to each system being used. Changes to assignments must be updated independently on each system, as they happen. Now, one sign-on via ResponderSync gives access to each of these multiple systems, removing the silos between them and sharing information in a timely way. 

About GetWellNetwork
GetWellNetwork, Inc.® provides patient engagement solutions that help healthcare providers engage, educate and empower patients along the care continuum. Our patient-centered platform, delivered across multiple technology platforms including mobile devices, computers and televisions, enables providers to implement a revolutionary care delivery model called Interactive Patient Care™ to improve performance and patient outcomes. The company further extends the value of existing IT investments by integrating seamlessly with electronic medical record and patient portal applications. GetWellNetwork is recognized by KLAS® as the leader in the Interactive Patient Systems category and exclusively endorsed by the American Hospital Association. Learn more at

Rauland Responder
Responder helps staff deliver the best possible patient care, with fast, direct communication, flexible integration, intelligent call routing and real-time reporting. Responder helps gather data real-time for easier decision-making, optimized workflow and enhanced patient care and satisfaction, with an enhanced open architecture that integrates to a variety of wireless phones, pagers and location systems.

Rauland-Borg is a respected leader in the design and delivery of advanced communications, workflow and life-safety solutions for hospitals and education worldwide. Local service and support is delivered through a nationwide network of certified distributors.

Contact Information

  • Media Contacts:
    Mark Baxter
    Rauland-Borg Corp.
    Email Contact

    Holly Jespersen
    KNB Communications for GetWellNetwork
    203-504-8237 x132
    Email Contact