SOURCE: RCC Western Stores, Inc.

RCC Western Stores, Inc.

October 31, 2011 12:57 ET

RCC Western Stores Rewards Online Cowboy Boot Customers in Celebration of First Anniversary

RAPID CITY, SD--(Marketwire - Oct 31, 2011) - On November 1, 2010, RCC Western Stores took their first online order. Launching an Ecommerce site has allowed RCC to extend their customer base even further and give current customers the option to shop online. Now over 10,000 orders later, they are celebrating their 1-year anniversary, and their customers will be enjoying the benefits.

From Nov. 1st - Nov. 7th, 2011, customers who purchase any pair of cowboy boots from www.rccwesternstores.com will receive a $10 RCC Western Stores gift card emailed to them within 4 business days of their purchase. The card is good online or at any RCC Western Store, and will never expire. To help with the holiday rush, RCC Western Stores offers free gift wrapping and any purchase over $75 is shipped free. Since most cowboy boots are over the $75 mark, they always ship free.

"We take pride in giving our customers service that exceeds their expectations," says Bob Hoover, President of RCC Western Stores, Inc.

Customer Frances McNabb from Ontario concurs: "I'm always leery about ordering online with a new company for the first time, but right off the hop I was impressed with RCC's selection, pricing and site organization. Their site at that time was brand new and I was the very first Canadian customer to order online. Being so new, there was a tiny program glitch which they addressed immediately, even working after-hours on the phone with me to solve it. My cowboy boots were shipped within 48 hours, and they followed it through right up to delivery, ensuring I was satisfied. RCC and their staff made me feel like I was truly a valued patron. I am a repeat customer, and have nothing but great things to say about RCC Online. Their customer service is outstanding!"

RCC's Hoover continues, "We attribute our success to two things: First, our customers are genuine people, the salt of the earth. Second, we have an outstanding management team, dedicated store managers, and knowledgeable staff all connected to the western lifestyle."

RCC Western Stores would like to say thank you to all the customers making their first year online a success and reward them with any cowboy boot purchase made this week.

About RCC Western Stores
RCC Western Stores is one of the oldest and most respected retailers in the western industry who pride themselves on being "the experts in style and fit." Customer Service is a big deal to RCC Western Stores and could be the reason why they are not only riding out the recession, they are increasing business and adding locations. Returns for online purchases are free and easy, and the website offers free gift wrapping as well. There is no time limit on returns for all customers, whether in-store or online. www.rccwesternstores.com recently received the Stella Service award EXCELLENT ranking for an excellent online customer service shopping experience, start to finish.

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